8401 Gateway Blvd W Reviews

I submitted a repair request through my home warranty and they sent sears home services. The technician called and told me they would be there in 30 min. I took time off from work and met him at the house. He pulled out the dishwasher and took a look and he said it needed a new overflow sensor. He called the home warranty to see if it was covered and it was. He told me he would have to order it and will schedule to come back once the part was in. I then see the work request was closed as completed with the home warranty. So I called them to let them know that the job was not done so they scheduled me for Saturday the 11th of May. I’m here waiting and my wife decides to call to get an estimated time and they tell her that we are scheduled for the 16th. But I have an email from earlier today the 11th saying my appointment was for today. Horrible customer service. Liars. I wish my home warranty would have more on-call contractors/technicians and get rid of the incompetent ones like sears home services. Lies lies lies.

On April 30th, 2024, I scheduled an appointment with a repair company to fix my appliance. I had to take time off from work to be at home, but the technician never showed up. I was left completely in the dark with no communication from the company. I then tried to contact the company multiple times, but had to go through an automated system and wait on hold for extended periods. When I finally spoke to a person, they were rude and unhelpful, claiming that the technician had reported that I was not at home. After reviewing my security camera, I discovered that the technician had indeed come to my home, but had taken a picture of my security gate and left without even ringing the bell. I rescheduled for the following day, but the technician once again failed to show up or even contact me. Based on my experience, I strongly advise against using this company for repairs or warranty services. The lack of communication and poor customer service are unacceptable. I urge others to avoid this company and seek out a more reliable repair service.

My GE Monogram gas range needed repair. I called a company that turned out to be Sears. The tech came to troubleshoot. After a few minutes, he called someone on the phone and explained what was happening. After a few more minutes, the tech told me I needed three parts and I had to pay upfront over $900 to repair my range. After several months, Sears called and informed me that they could not get one of the parts and my range could not be repaired. I was reimbursed all but the initial troubleshooting fee of close to $130. I called Gorman Distributing next. Their tech checked my range and told me that a part was needed. The part and labor were half of what Sears had charged me. Once the part arrived, the tech fixed my range. If you need repairs on your appliances, I would not recommend Sears. Consider other companies first.

The repair man couldn't fix the dishwasher and didn't send me a receipt. Wouldn't give me the part numbers that the machine needed. Gave me a ridiculous price and wanted me to buy a service contract before he would go further. Then charged me 128.00.

(Translated by Google) Very bad service. I've been struggling for 6 months to get my refrigerator repaired. About 6 technicians have come and they haven't fixed it, and Sears hasn't replaced it. (Original) Muy mal servicio tengo 6 meses batallando para que me reparen mi refrigerador ya an venido como 6 técnicos y no me lo an arreglado y Sears no a echo el remplazo

I was charged $269.07 but my microwave oven was not repaired. I provided Sears with the model and serial numbers of my appliance for the purpose of ensuring they would have the correct replacement parts in stock. The technician arrived and checked the unit and determined they do not carry the replacement part, nor do they carry a replacement microwave oven for my microwave/oven combination. This was a total and complete waste of money and I am very dissatisfied with Sears.

Tech couldn't repair the problem due to that they sent the wrong part after waiting for five months.Worst of all, that part is no longer available.sears is sending a technician that I didn't request and want to change me $99. Not paying