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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
(Translated by Google) Very bad service. I've been struggling for 6 months to get my refrigerator repaired. About 6 technicians have come and they haven't fixed it, and Sears hasn't replaced it. (Original) Muy mal servicio tengo 6 meses batallando para que me reparen mi refrigerador ya an venido como 6 técnicos y no me lo an arreglado y Sears no a echo el remplazo
jesus H,
I was charged $269.07 but my microwave oven was not repaired. I provided Sears with the model and serial numbers of my appliance for the purpose of ensuring they would have the correct replacement parts in stock. The technician arrived and checked the unit and determined they do not carry the replacement part, nor do they carry a replacement microwave oven for my microwave/oven combination. This was a total and complete waste of money and I am very dissatisfied with Sears.
Miguel M,
Customer service response - We apologize for the inconvenience and dissatisfaction you experienced with our service. Your feedback is extremely valuable, and we will work on improving our parts availability and communication.
Sears Home Services on 1711926158214
Aurora R,
Customer service response - Aurora, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1706158197371
Margie C,
Customer service response - Thank you Margie, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1605036524596
George A,
Tech couldn't repair the problem due to that they sent the wrong part after waiting for five months.Worst of all, that part is no longer available.sears is sending a technician that I didn't request and want to change me $99. Not paying
Miguel C,
Customer service response - Thank you for taking the time to bring this to our attention, Miguel. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705461429609
Would give minus stars if I could. Called for repair on stovetop and pm on ovens. Tech did not have the stove top repair on his job order but, checked it out, told me it was a power generator and he could not order it, another tech would have to come out. Two days later the next tech comes out, he is beyond rude and condecending. Told me the stove was smarter than me and there was nothing wrong. When I insisted he made a phone call and then crawled under the stove and admitted there was something wrong but he needed an assistant to remove the top. Not happy!!! Two days later he comes back with help and is rude to my wife. He then says he will have to order the part and it will take a week to ten days and call for another appointment. So, three weeks and I don't have a stove for Christmas dinner. My wife likes Sears products but your service is and has been beyond horrible!!! Ken May
kenneth M,
Waited for 3 months to get my washing machine fixed. I have had this machine for 2 years and in the last 4 months have required 3 repairs. The customer service is less than helpful. Probably the last time I purchase anything from Sears.
Eduardo A,
Rebecca C,
Technician walked off the job after 5 minutes. Couldn't understand what I wanted them to accomplish.
Mike P,
