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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
Would give minus stars if I could. Called for repair on stovetop and pm on ovens. Tech did not have the stove top repair on his job order but, checked it out, told me it was a power generator and he could not order it, another tech would have to come out. Two days later the next tech comes out, he is beyond rude and condecending. Told me the stove was smarter than me and there was nothing wrong. When I insisted he made a phone call and then crawled under the stove and admitted there was something wrong but he needed an assistant to remove the top. Not happy!!! Two days later he comes back with help and is rude to my wife. He then says he will have to order the part and it will take a week to ten days and call for another appointment. So, three weeks and I don't have a stove for Christmas dinner. My wife likes Sears products but your service is and has been beyond horrible!!! Ken May
kenneth M,
Waited for 3 months to get my washing machine fixed. I have had this machine for 2 years and in the last 4 months have required 3 repairs. The customer service is less than helpful. Probably the last time I purchase anything from Sears.
Eduardo A,
Rebecca C,
Technician walked off the job after 5 minutes. Couldn't understand what I wanted them to accomplish.
Mike P,
Ramona P,
Customer service response - Hi Ramona, Thank you for taking the time to let us know about your recent service visit. We will forward this information on to the proper channels for future improvements. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1513252800000
Had to wait a month for a repairman to come out and fix my refrigerator. Then he ordered parts and had to come back at a later time. Then came back for the appointment and worked on the refrigerator and it's still not working. So, I had to make another appointment and got one for a month later! This is the most ridiculous thing in the world. I won't be purchasing from Sears again.
Ruth M,
Customer service response - Yikes Ruth!! We hate to see this and would love to help if possible! If you would please email the name, address, and phone number associated with the order to [email protected] we will be more than happy to dig deeper into this for you. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Had to wait for two weeks before a service person could come and fix my water heater. It worked for one day and now I have to wait another week
Arlene P,
Customer service response - We hate to see this Arlene and would love to look into this to see how we can help. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look at what is going on. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Carolina H,
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on 1544788800000
Customer service is pathetic.
david E,
Customer service response - Thank you for sharing your review. We apologize for the inconvenience you experienced. We can certainly look into your situation further. Please email us at [email protected] with your name, address, and phone number associated with your account. Thank you. ^OC
Sears Home Services on 1544788800000
No coverage on my appliance
Diana C,
Customer service response - Hello Diana, thank you for taking the time to share your experience with us regarding your coverage of your unit.
Sears Home Services on 1607947200000
