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817 West Loop Reviews
Read reviews from customers who used our services at 817 West Loop
Total reviews
103
Average Rating
4.7/5
Technician was great. However Sears is failing. I have had a part out since June and still cannot get resolution. The part cannot be repaired and is no longer available. I am very unhappy with Sears and the way they are handling this is unacceptable
LIsa N,
Customer service response - We apologize for the trouble you've faced, LIsa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727752024660
Bambi L,
Customer service response - Hi, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1720769982211
Tech told us not to use max fill on washer and avoid using too much soap. Did not even take cover off washer. Problem was diagnosed by my local repair guy. I will NEVER purchase another extended warranty again. Problem was a bad connection at wall plug. Your tech never checked or diagnosed the real problem It was a real challenge to get to right person to schedule your service call I spent about three hours going back and forth to different people just to verify warranty and then schedule service
Gary G,
Customer service response - Thank you for taking the time to bring this to our attention, Gary. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710300300968
