Appointment Lookup
802-552-4364
817 West Loop Reviews
Read reviews from customers who used our services at 817 West Loop
Total reviews
103
Average Rating
4.7/5
Fast service. Tech was professional.
Vivian W,
Craig was wonderful. The AI Bot that we have to talk to to schedule appts suck
Stephanie G,
Customer service response - Thank you for your feedback, Stephanie! We're happy to hear Craig provided great service, and we appreciate your input on the scheduling process.
Sears Home Services on 1750044011460
Francisco J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1735623820835
Diane D,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1728192502214
Tressa/Tim L,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1765938874980
He has been to our house 3 times. The Last 2 times he didn't have the parts to fix our microwave. Now he is ordering more parts and my microwave is STILL DEAD! We are so frustrated with this warranty service. We feel at this point, GE owes us a new microwave! My microwave has been dead over 45 days. We purchased it January 2024.
Jean W,
Customer service response - We apologize for the inconvenience and frustration you've experienced, Jean. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724374983161
He was extremely rude, even said “give me that damn check so I can go” after we mentioned not wanting the services after having to wait 3 minutes for my fiancé to get back from the bank with the check.
Mykayla C,
Customer service response - We're really sorry to hear about your experience, Mykayla. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1748393959611
We have waited for 2 months for the part to come in. Repair man was here yesterday and got it working and today it’s stopped working again. Totally not satisfied, I was told I now have to go back to GE.
Mary L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747026613487
1st appointment was a no show 2nd appointment was late and could not do anything do to the dryer was stacked on the washer no one informed us it had to be unstacked. 3rd appointment tech had to make multiple calls to another tech to troubleshoot. I have no confidence problem has been resolved.
JC V,
Customer service response - We apologize for the trouble you've faced, JC. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742433285707
Service tech showed up without texting or calling took a picture of my door and left! Second time he has done this out of the many times they have been at my house for the same repair over and over! Called customer service and talked to Emani and she stated she was the supervisor and all she could do was send a note to dispatch. No one has reached out as of yet! This company is horrible!! Only using them because of the warranty thats already paid for!
Jennifer V,
Customer service response - We apologize for the trouble you've faced, Jennifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730950312914
