817 West Loop Reviews
Showing most recent reviews from verified customers of Sears Home Services
Susie T
It's working. So good I guess.
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on June 02, 2025
Diane D
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on October 06, 2024
Jean W
He has been to our house 3 times. The Last 2 times he didn't have the parts to fix our microwave. Now he is ordering more parts and my microwave is STILL DEAD! We are so frustrated with this warranty service. We feel at this point, GE owes us a new microwave! My microwave has been dead over 45 days. We purchased it January 2024.
Customer service response - We apologize for the inconvenience and frustration you've experienced, Jean. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 22, 2024
Mykayla C
He was extremely rude, even said “give me that damn check so I can go” after we mentioned not wanting the services after having to wait 3 minutes for my fiancé to get back from the bank with the check.
Customer service response - We're really sorry to hear about your experience, Mykayla. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 27, 2025
Mary L
We have waited for 2 months for the part to come in. Repair man was here yesterday and got it working and today it’s stopped working again. Totally not satisfied, I was told I now have to go back to GE.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
JC V
1st appointment was a no show 2nd appointment was late and could not do anything do to the dryer was stacked on the washer no one informed us it had to be unstacked. 3rd appointment tech had to make multiple calls to another tech to troubleshoot. I have no confidence problem has been resolved.
Customer service response - We apologize for the trouble you've faced, JC. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 19, 2025
Jennifer V
Service tech showed up without texting or calling took a picture of my door and left! Second time he has done this out of the many times they have been at my house for the same repair over and over! Called customer service and talked to Emani and she stated she was the supervisor and all she could do was send a note to dispatch. No one has reached out as of yet! This company is horrible!! Only using them because of the warranty thats already paid for!
Customer service response - We apologize for the trouble you've faced, Jennifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 06, 2024
LIsa N
Technician was great. However Sears is failing. I have had a part out since June and still cannot get resolution. The part cannot be repaired and is no longer available. I am very unhappy with Sears and the way they are handling this is unacceptable
Customer service response - We apologize for the trouble you've faced, LIsa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 30, 2024
Bambi L
Customer service response - Hi, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on July 12, 2024
Gary G
Tech told us not to use max fill on washer and avoid using too much soap. Did not even take cover off washer. Problem was diagnosed by my local repair guy. I will NEVER purchase another extended warranty again. Problem was a bad connection at wall plug. Your tech never checked or diagnosed the real problem It was a real challenge to get to right person to schedule your service call I spent about three hours going back and forth to different people just to verify warranty and then schedule service
Customer service response - Thank you for taking the time to bring this to our attention, Gary. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 12, 2024
