Appointment Lookup
802-552-4364
1305 Airline Rd Reviews
Read reviews from customers who used our services at 1305 Airline Rd
Total reviews
517
Average Rating
4.5/5
Washer repair after 1 month broken
Adam and another man fixed my $1800 4 month old Speed Queen washer that has been broken for 1 month. We bought it because Speed Queen lasts forever. ( obviously not). He had been here 2 weeks ago and ordered the part. We were scheduled for repair one week later after the part arrived. On that day we did not receive any texts and no one came to fix it. I called Speed Queen that day and was assured that we were on the schedule and that someone would be here. I called Sears and was told by there AI representative that I could not reschedule as there were no appointments open. I asked to speak to a "person ". She told me that Sears was represented totally by AI and that she could do anything a person could do. I said except "think ". At this time I was getting texts from Sears to reschedule and even getting open dates to choose from. I tried to tell "Samantha" this and I only got a repeat of her script saying there were no openings. This has been a nightmare. We live on a ranch and are in a drought. We have only dirt and really dirty clothes. No washaterias within 30 miles. We have been without a washer for one whole month. The young lady from Speed Queen that I spoke with this past Monday was very nice.( a real person)! I'm ready to start my first load post repair. Thanks to Adam and his helper for fixing my washer. It took less than hour. What has happened to Sears service???
Nancy B,
Oakville, TXOwner
Well trained and knowledgeable of product. Showed up on time and went right to work. Curious and pilot.
Peter B,
Mathis, TXNot sure what this means???
Jonathan had to replace several parts on my washer but he got the job done. What I like about him is he's prompt and fast. He communicates with you and tells you what's going on.
Marina S,
Corpus Christi, TXAwesome service.
Jonathan is efficient and friendly. He is super helpful. Very happy.
Linda H,
Corpus Christi, TXKnowledge is Key
I experienced an issue with my double wall mounted oven, lower oven not heating properly and consistently. Had a young man come out and tested the oven. He advised me the control panel was bad and would need to be replaced. I later got a call from the company he worked for and they advised my oven is no longer being manufactured and parts are non existent. I could not justify spending several thousands of $$ replace the unit. Called sears for a second opinion. Johnathan was my tech and it took about 7 minutes to diagnose the lower oven. Turned out it had nothing to do with the control panel, it was the heating element in the lower oven. Diagnosed, part ordered and just had the install completed. Oven preheated to 350, maintained heat & no other issues. Saving this homeowner $$$. Great personality & true to his word.
Glennandmel D,
Corpus Christi, TXStove repair
We had an excellent experience with the technician Jonathan who repaired our stove. He arrived on time, he was very professional, explained the issue clearly, and fixed everything quickly. Our stove is working perfectly again, and the whole process was stress-free. Highly recommend their service!"
Michael G,
Mathis, TXGot it fixed
Hil showed up on time and fixed the issue with my dishwasher. Good job!
Valerie H,
Rockport, TXExceptional Service
Jonathan was friendly, knowledgeable and effective in resolving my Kenmore Washer issue.
Patrick R,
Corpus Christi, TXGreat service
Great customer service. Came out Monday diagnosed problem got parts ordered and installed today.
Juan G,
Odem, TXDryer repair
Tech was quick as possible during repairs, despite having to order parts and having to return multiple times to fix another techs mistakes. He was also kind and curtious and made sure to point out issues and offered to fix those as well. Sears can use more techs like Jonathan. Thank you.
Lucas S,
Rockport, TX