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1305 Airline Rd Reviews
Read reviews from customers who used our services at 1305 Airline Rd
Total reviews
516
Average Rating
4.5/5
Need Aircondion fixed already paid deductible
Aircondion is not working Never cooled Need for it to get fixed
Maria G,
Kingsville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693352758687
Horrible Service
Tech said washer was good to go and left my house. I go start and load and nothing!! Washer does not fill with water!!! Tried to catch tech before he drove off but I guess he didn't see me. Called Sears to let them know and all I got was "we emailed the call out center they will be in contact". It's been 7hrs and still no call and still have a non working washer. Worst experience ever!!
Aaron M,
Corp Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692395260131
Service not great
Evedently it was a trainer & trainee so he was showing him everything he knew. He checked the electrical plug & stopped there. Said the plug wasn't grounded. I understand but I've had other washer repairmen & no one has told us that. My husband started to tell him that but he got very defensive. Not very professional. We understand what he said but his service was not the greatest. All previous repairmen have been very courteous & helpful.
Roberto B,
Robstown, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691711733915
This is the 4th time Sears has been to my house
Terrible. Been without a washer for over a month because they don't fix anything. Literally ordered a ton of extra parts and didn't install them. I've been holding off on a review, because I don't believe in bashing, but these guys suck. They said if it doesn't work after a load of clothes call the 1-800 #.
Miguel T,
Corp Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530350708
Washer not working now!!!!!!!
The next morning after for springs were replaced washer is not working!!!!!! This was the first load that was washed after repairs and now we are getting H2O supply code This has been a nightmare and disabled it is impossible to go to the laundry mate to wash clothes.
Juan A,
Corpus Christi, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262854097
Worst tech I've ever dealt with
The initial conversation I had with him on his courtesy call indicating he was headed over was fine. The conversation I had with him afterwards was not. My wife was the only one at the house and really wasn't aware of what was going on but he insisted he talk with her instead of me (she asked if he wanted to talk to me since I knew more multiple times, which he refused). On his call he insisted I was upset multiple times and told me to calm down, I was not in the slightest upset and was calmly trying to ask questions about his diagnosis or what he found to be the issue. I will have to say that Carlos was probably one of the worst technicians I have ever dealt with over the phone. He needs to work on his communication skills or have someone else make his calls for him. I have worked in fields with customers for several decades and I would not recommend him to anyone. This being the only time I've dealt with your company I would have to say I am not impressed at all.
Steven A,
Corp Christi, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096640017