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1305 Airline Rd Reviews
Read reviews from customers who used our services at 1305 Airline Rd
Total reviews
517
Average Rating
4.5/5
Washer repair
Horrible experience, said my wife got upset and aggressive with him and left right away I was on the phone at the time with her and she did not sound like how he described. She was pointing out an issue and he wanted to blame the issue being related the plumbing that the drain hose went into. We explained the leak was coming from the lower end of the washer and he tried saying it was coming from the wall. He did not seem to want to diagnose properly and didn't want to do that job or he just didn't know what he is doing. My wife cleaned up the water . Got the water hose sprayed it down the drain pipe and nothing backed up at all nor did it come out the lower part of the wall. The wall was completely dry at the bottom. She then did a wash cycle again and right away water was leaking from within the washer and it's all on video. He took advantage of a girl not having the knowledge of that stuff with me not being there and found an excuse to leave and not perform the service. Looking online reviews Sears techs have horrible reviews. I will not recommend anyone to y'all's service techs.
Shane G,
Corpus Christi, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695101162
Bad service
I would give 0 stars if I could. Not helpful at all! Did nothing to address the issue. He was in and out without trying to help us figure out the actual problem with our appliance. He just assumed it was an issue with our plug and not the actual appliance. Well we fixed the plug and guess what our washer still doesn't work. Also when he called us it came up private so we could not get back in contact with him.
Jesus L,
Corpus Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723241595280
Horrible customer service from tech
Tech came in stated it could Be the hot water. Ended relaxing both parts that were ordered. The washer is having an intermittent problem and he stated that he can't diagnose an intermittent problem. Yall Have changed 4 parts and it's still not working and he started he would Not notate that it's not repairable because " that's what everyone wants a free washer" were his exact words. I replied I don't want a free washer I want my fixed and it's been 1.5 months. I asked him to stay while The washer goes through the cycles to see if it fixed and he stated no he can't he has been here over a hour. I said I have waited for 1.5 months. And it's still Not fixed. The emails I received with my signature only 1 I signed the other he did not show to me go over with me he forged my signature. This is by far the worst home repair service.
Bobbi B,
Corpus Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721699132418
Would not recommend
Improper diagnosis, leading to a waste of our time and money.
Diana G,
Corpus Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1721338082584
Unhappy
He made me feel like it was my fault that a roach got into the control panel of my microwave. Like I can control a roach in South Texas. But most importantly, I do not appreciate him, signing my document in my behalf.
Unknown,
TexasCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1720733852441
So Disappointed!!!
Carlos is an experienced and gentlemanly tech, so I was expecting a fast and efficient resolution to the controller issue with my LG washer, after waiting a long time for the appointment. He installed the new part quickly and started a test load. I thanked him and he left. Little did I know that when the test load finished, the controller would be unusable!!!!! Since he closed out my claim, I am only left with the option of opening a new claim and starting over. This is a process problem that Sears management needs to address. I am so disappointed - I really wanted to give Carlos 5-stars.
Robert M,
Rockport, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1719956563103
Could not fix the simplest problem
The dryer cord was bad. Which I figured out after he refused to check much saying he's not an electrician, he said It was a house electrical issue. Which it was not, it just had a bad dryer cord. Waist of my money and time.
Katrina G,
Rockport, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1710451973567
your service techs do nothing
Terrible service and lack of results. Did absolutely nothing to fix my ice machine of my refrigerator.
James S,
Rockport, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710374348583
Poor Service
My freezer has been worked on numerous times for the same issue and each time that the repair doesn't fix the problem, I have put in an additional repair request since they say you have 180 days where they warranty their work. The technician has came out several times, and the most recent time replaced the seal of the freezer. That ultimately made the issue worse than what it was. Now I am being told that the item is no longer covered. In addition, the technician just felt free to walk right through my front door and into my house while I was not there and it was only my wife and daughter inside the house. He did this twice. Unbelievable professionalism and extremely terrible repair service. On top of all that, the warranty company is not standing by its repairs at all and refusing to continue repairs or to replace the freezer as the technician stated it was no longer repairable. Next step is small claims court and Better Business Bureau.
Mike B,
Portland, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709947328186
Maytag washer repair
Problem not fixed. Washer still makes a shrieking noise on the final spin of the wash cycle. Technician tested the washer only on the drain and spin cycle. I never use that cycle, I have no use for a drain and spin cycle, wash cycles only. He checked for everything else where a problem might occur but didn't fix my problem. Very disappointed after having paid my deductible and nothing was fixed.
Alice V,
Kingsville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709167570833