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1305 Airline Rd Reviews
Read reviews from customers who used our services at 1305 Airline Rd
Total reviews
516
Average Rating
4.5/5
Not fixed
The washer is not working. It not fixed need it fixed
Velma R,
Aransas Pass, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1739399826521
LG Refrigerator
They canceled my appointment two time. Finally show up late in the afternoon to tell me that can not fixed the problem. At lease they could vacuum the dust on the coil. I still don't had the ice maker. WY I pay for something and don't get services. I'm completely disappointed. No help at all for a 70years old man.
Pedro H,
Orange Grove, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738715776330
Very bad experience
Tech was disrespectful. Even with his years of experience he needs to learn to have some refresher courses in his interpersonal Skills with dealing with his customers in their homes. Maybe since I was his 5th customer he was too tired to troubleshoot my appliance
Marco D,
Corp Christi, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1738190035559
Repair microwave
There was to techs one was very rude, told me to be quiet while they 🤔 they left my kitchen a mess, didn't pay all this money to be told to be quiet 😤
Kathy M,
Mathis, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733957560163
Technician was a no-show
Technician did not show up. Not sure what else to say about that.
Omar S,
Kingsville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729554135717
Misrepresented
These people that set up the appointments are too focused on lying to people to get youto sign up to home warranties. Then when the tech makes his service call it is nothing like they said over the phone.iT WAS A NIGHT.MARE.
Elaine R,
Corpus Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1729114939172
Visit Rating
No repairs were carried out. Only excuses were given. Carlos called Sears Home Service and Frigidaire tech support and concluded that all Induction type ranges have similar heating issues and my range cannot be fixed. I informed Carlos that on September 10, 2024, we had a virtual meeting with Sears Home Service tech named Calendly Gerald. Mr Gerald virtually observed the burner problem and he agreed that it needed repairs and he ordered the repair parts. Carlos stated that Mr Gerald was guessing and did not know anything about Induction ranges. Carlos left and took the replacement parts with him. Carlos said he would report the results of his visit to his supervisors. MEANTIME MY RANGE IS STILL NOT FIXED. I NEED A TELEPHONE NUMBER THAT IS NOT COMPUTERIZED.
Vicenta S,
Corp Christi, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1728165766894
Mr
The washing machine still doesn't work, please come back. We are running out of clothes.
Jennifer J,
Rockport, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728078567465
My technician showed up very tired
My technician showed up was not very friendly seemed very tired, yawning the whole time in my kitchen, checking my stove and gave me an estimate of 600.00 for a stove fix no thank you I will never call them again
Michelle O,
Rockport, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727303464744
Washer repair
Horrible experience, said my wife got upset and aggressive with him and left right away I was on the phone at the time with her and she did not sound like how he described. She was pointing out an issue and he wanted to blame the issue being related the plumbing that the drain hose went into. We explained the leak was coming from the lower end of the washer and he tried saying it was coming from the wall. He did not seem to want to diagnose properly and didn't want to do that job or he just didn't know what he is doing. My wife cleaned up the water . Got the water hose sprayed it down the drain pipe and nothing backed up at all nor did it come out the lower part of the wall. The wall was completely dry at the bottom. She then did a wash cycle again and right away water was leaking from within the washer and it's all on video. He took advantage of a girl not having the knowledge of that stuff with me not being there and found an excuse to leave and not perform the service. Looking online reviews Sears techs have horrible reviews. I will not recommend anyone to y'all's service techs.
Shane G,
Corpus Christi, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695101162