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1305 Airline Rd Reviews
Read reviews from customers who used our services at 1305 Airline Rd
Total reviews
516
Average Rating
4.5/5
Did not fix issue
Technician came to home and stated the washer was repaired but it will not work
Melissa H,
Corpus Christi, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753221908497
Didn't get fixed
Not happy with it, he didn't fix my dryer, your company installed it and installed the hose and your company didn't fix the problem. I'm paying alot for my dryer and it's barely a month old
Belinda V,
Robstown, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1752703516899
No show
Technician didn't come. we did not receive any calls to tell us he was not coming. A "signed" form was submitted to state that he did the service. I did not sign it. Dealing with Sears home services is frustrating. Due to our warranty contract we cannot use anyone else. There is not a human to talk to. It is all automated and AI. My refrigerator has a new appointment and I have no idea if someone is going to show up, if they realize that someone already came out last week to diagnose, and its a mess.
Victoria M,
Corpus Christi, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751924889152
Refrigerator still doesn't work
He left our residence after a service call on a disabled refrigerator. An hour later and it's still not functioning.
William B,
Corpus Christi, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1750368796939
The technician was rude til my family came out..
The technician FINALLY came out after 3 cancellations (not my doing). When I stated I was excited that he was finally able to come he raised his voice at me not to give him attitude. I said sir I'm not giving you attitude I was going to say how grateful I am because sears kept canceling. Then he gave attitude because the door was in the box. I am 75 I said I was told to leave it in the box untouched til someone came out so I was following directions. Then he started saying how he's tired of customers saying he scratched or dented doors. He then said he was going to leave and I said no sir you won't I need my refrigerator fixed. My husband then came to the front room who is 82 because he heard the shouting and my daughter heard and came to the same room as well and then his tone changed. He started saying yes ma'am no ma'am. I can move this ma'am. I was very upset and had never had this happen to me. I shouldn't have to have someone in the home with me to get good customer service.
Mary,
Mathis, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749332162696
Awful
This guy stated the dryer was now working then left , as soon as I tested it dryer 5 minutes later it did not work, I called back and he did not answer and when he did answer he said set another appointment, what a rip off , this guy is clearly taking advantage of the insurance
Daniel E,
Falfurrias, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1746826923901
ZERO STARS
I can't believe you're asking me for a review when nobody showed up to my house for the last three scheduled appointments. You should be ashamed of yourselves. I didn't have the option to choose zero stars so I had to choose one, which is far more generous than he deserves.
Linda G,
Corpus Christi, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746826269554
Washer repair
No one has ever showed up for the repair and I have already been sent a survey for repair.
Robert S,
Corp Christi, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1744148977047
Recalibrated washer
Giving a low number due to technican just "recalibrating" leaving and 20 minutes after he left item was repeating the problem (machine sounds with no movement. With no number or contact info could not notify anyone about the problem. So had to create another claim and wait another two weeks. This has been the worst warranty experience I've ever had with a company. (Lowe's+sears).
Rolando G,
Kingsville, TXCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1741815523518
Refrigerator Repair
He never showed up. Jesus filed a report that he repaired my refrigerator but never arrived. Total lie and is a poor tech when he does show up.
Dale O,
Corp Christi, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1739830793553