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1305 Airline Rd Reviews
Read reviews from customers who used our services at 1305 Airline Rd
Total reviews
516
Average Rating
4.5/5
Tech
He change all the parts that were ordered by the first technician. And it still is not working again. He only changed the locking mechanism.
Tina G,
Robstown, TXCustomer service response - Tina , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779400987890
Washer and dryer combo
After a thorough review, you confirmed that the failure was due to insufficient maintenance, as detailed in the owner's manual. I submitted an urgent service request for maintenance on our washer and dryer, clearly stating that lint buildup in the vent compartment poses a significant fire hazard and demanding immediate resolution. Upon arrival, I accompanied the technician, showed him the clean lint holder, and indicated that we clean it after every wash. The combo washer and dryer were in great working condition. I firmly dispute the finding of a lack of maintenance and request clarification on what maintenance is being questioned. I ask that Client Support – In Home Solutions accept responsibility for any damage to my washer and dryer caused by insufficient maintenance by a trained professional.
Juan M,
Corpus Christi, TXCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1777585430411
service on dish washer
All he did was tell me I needed to take apart my machine and clean it. This is not the only issue and the mechanical issues were not resolved.
Lauraann E,
Corpus Christi, TXCustomer service response - Lauraann , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776202117137
Paid for repairs, got no results.
I'm extremely disappointed with the service I received. I had the technician come out to repair my microwave, and after spending nearly three hours at my home, the issue is still not resolved. He claimed he ran tests and said everything was functioning properly, but the microwave clearly does not turn on at all, he also did not reassemble the microwave correctly and left screws on the counter. The side of the microwave panel is not even sitting flush. It's frustrating to spend that much time and money, only to be left with the exact same problem. I expected a proper diagnosis and repair, not to be told everything is fine when it obviously isn't. This experience was a complete waste of time, and I'm now left needing to find someone else to actually fix the issue. I would not recommend this service based on my experience.
Joe H,
Sandia, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1775512215062
Rude and vulgar
One asked a simple question about a diagnosis this technician refused to do the work and then proceeded to use cuss words at me while getting in his vehicle to leave. This is a second time I've tried to work with Sears just to have a diagnosis sent to my warranty company. Do not use them.
Vanessa U,
Corpus Christi, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771541647957
Stove top repair
The contractor was already complaining about the prior job. Didn't help he was complaining about the contractor that sent him to the job. I as a homeowner I don't want to hear complaints about what he worked previously. Then he worked on my stove 4x's and could not repair it. I told the stove top was 41 years old it could have saved more money and time being there 1x not 4x's then now it's going to be changed out.
Gus C,
Kingsville, TXCustomer service response - Gus, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770679096723
Customer service
Unfriendly when asked a question. Seemed he did not want to be there.
Zoraida A,
Corpus Christi, TXCustomer service response - Zoraida, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769640844962
Theft.
We were told it would be $129. Well he charged $139. This is outright theft. I am not impressed
Daniel U,
Corp Christi, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762210572216
HELP!
The morning after 'the repair' not only was the Freezer still NOT functioning but the Refrigerator was NOW also Not functioning and ALL my food had to be thrown out!!!
Liz G,
Corpus Christi, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1760477505298
LG Washer hose replacement
It is a tragedy! The whole wash dumped water on the floor, flooded the wash room and the garage. Been mopping water for hours.
Larry A,
Aransas Pass, TXCustomer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759960589496