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802-552-4364
1305 Airline Rd Reviews
Read reviews from customers who used our services at 1305 Airline Rd
Total reviews
516
Average Rating
4.5/5
Great Repairman
Jessie was a great repairman, however my ice maker is still not working. It's been 3 months with no ice maker.
Celia K,
Alice, TXNothing he could do
He came out but said there was nothing he could do because it wasn't having issues currently. It would have been nice to know why it stopped working prior so that the issue could be addressed and not occur again in the future.
Alfonso G,
Corpus Christi, TXWasher
Not texted when Techinician was on the way, he told me what I should do and if still not working right to call Sears again and left Then came back cause he notice he was suppose to do maintenance check on dryer too…. I really don't know what was done besides temp check. Cause today I blew out lint thur the lint filter slot
Amelia A,
Corp Christi, TXJessie was nice, but seemed inexperienced.
Jessie was very nice, no problem there. However when you wait 3 weeks for a repair person to rescue you from 100 degree heat, you REALLY want results, and that I did not get. I had no air blowing, the fan would not come on, so for me, fan motor was most likely the best place to start. He gave every reason why it was not that, but never checked the motor, I took him to where it was, he said it was to hard to get to and never opened it. Said freon was the problem and they did not have that type, so I could wait longer or have sears pass the problem to someone else. That is what I chose to do and am I glad I did! Next company came and did look at the fan motor put gauges on it and said it was shot. should be done tomorrow! Sears will never be my first choice again.
Laurie T,
Sinton, TXDid not complete
He only installed the compressor in my refrigerator and did not install the evaporator coil. So now I have to take more time off from work for them to complete the job
Nolan M,
Corpus Christi, TXCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1754689314710
Stacked washer and dryer horrible customer service
Very rude and unprofessional didn't even let me explain properly what the previous technician told us , was telling me I needed to grab my child I understand the safety concerns but my child was nowhere near the area of maintenance over all not satisfied with technician customer service
Frankie B,
Skidmore, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1745621523457
Decent
We had Hilario, from the start he was not very friendly and just cold attitude. He left our dryer full of oil hand prints and stains inside the drum only some came off. He did fix our issue so that's why I gave him 2 stars.
Laura S,
Alice, TXCustomer service response - Dear Laura thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699309745341
Didn't repair the washing machine but was polite
Service person didn't spend enough time to reproduce intermittent problem with the washer under normal usage
Roy R,
Sinton, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693525483753
Omar Visit
Omar has been the 6th tech to look at the same problem with the refrigerator - food freezing in the refrigerator bay. All but Omar acknowledge the problem but do not know the cause. Omar's recommendation is to turn up the refrig temp to 40+ or don't put food in the area where food is freezing.(about 25% of area), either idea is unacceptable. Still no solution to the problem. This is not service.
Patrick B,
Sandia, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693006955155
Microwave Continuous Running
Technician did nothing to resolve issue. He did manage to get the microwave to turn off eventually. Microwave unusable. Technician failed to make any attempt to locate model and serial numbers he was requiring for repairing. Reported that there was nothing wrong with the microwave. Horrible service received.
Sylvia N,
Corpus Christi, TXCustomer service response - Sylvia , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781645735693