1502 Harvey Rd Reviews

Was very unorganized and unprepared. Had to go through 9 appointments because he forgot to order parts or arrived without the supplies that were needed. Two months later my refrigerator was finally fixed....I hope. Will never buy a sears or GE product again. I will never use sears for home service again either. I would give them 0 stars but it won't allow it.

This place is a joke. They had a technician called Willy that left the job site twice at my home. I follow a lawsuit against the company and my attorney is looking into it. He doesn't know what he's doing. He doesn't have a license to work on any appliances, he guesses at the work that needs to be done and cannot perform the work. He doesn't have equipment to test the error codes that they appliances Are giving To determine the cause of the problem. He is lazy. This company needs to fire this guy. He's ripping people off and taking them away from quality of life using the appliances. My appliances is under five years old and if you need to get it fixed, get a local Repairman in your come out head it took them three months to come back to tell me that they can't fix my appliance. I have Contacted district attorney on this matter further

Update to my repair: Sears repair man came out to my home today for the second time to repair my dishwasher with the part he ordered. Well he, pulled the whole dishwasher out , which scratched my tile floors in my new home, tore it apart, leaked water all over my floor, put the dishwasher back, did not put back bottom panel had all kind of insulation hanging at the bottom and left. Did not tell anyone he was leaving, did not test the dishwasher to see if it worked which by the way now it leaks even more water than it did before. What kind of company is this? This is the second time this company has ruined one of my appliances. They don’t even deserve a 1 star rating they deserve a 0. I am going to file a complaint against them with the Better Business Bureau. This place should not even be in business. Filing a complaint with home warranty services also. Sears sends you multiple text asking you to describe the problem so the technician can come equipped to fix the problem. Well of course the technician showed up with NO parts so now I still have a broken dishwasher. Would not recommend this company to anyone had problems with them before when they could not fix my washer. Don’t ever go thru Assurant for a warranty on appliances.

I want Sears to call me. Parts are broken, screws weren’t put back in. There’s a piece missing and there are places that he opened that didn’t need opening to clean a washer. He didn’t even clean it because he couldn’t get it apart and STILL charged me for a cleaning!!!!! What a rip off!! I thought Paul’s Appliance was OK but I see he’s better than Sears!

Left with fridge making constant loud noise. Insist it will stop after 24 hours. Insists it is from cooling fluid trying to circulate. I do not think this is accurate. Sears app for technician arrival needs to be improved. Received message saying tech is on the way. App said it would be 315pm for arrival. He arrived at 1015am. Second repair Today When the technician arrived he stated he didn't put enough coolant in appliance on his prior visit. In hind sight I am not surprised. The day he came for original repair he was struggling with canister that holds coolant and then when I told him the appliance was much louder than normal, with much hesitation he told me it would be ok. Today he also stated there is a blockage in the dryer line. He acts as though he would rather be anywhere else. Before leaving he stated there was too much coolant. I am not happy with this technician or his work.

I want Sears Repair to call me. They have no listed number other than an automatic system. The guy was supposed to to be here at 10:22 am. He got here around 3:00. He spent 15 minutes here only to tell my husband that he found the problem. He said the reason my freezer drawers were frozen solid was bc food had fallen behind it. And he fixed the problem. He showed my husband that the drawer opened a little and left. But I was driving in from work and I saw him. He told me it was fixed. I asked him what he replaced. He said nothing and gave me the same bogus fixed the problem. I told him no sir. It doesn’t close all of the way. He said yes it does. I came into the house and checked. The picture is what I found. The drawer is stuck on 1 side and ice has already formed all over. I have a warranty.

Our refrigerator is not repaired!!! The guy forgot some chemicals to finish the job! We need it fixed! It’s been over a week!! We need Help!!!!

Don’t waste your time dealing with this company I had a appointment for today and they called and said my address was wrong,there was a 5 on the street address and it was supposed to be a a 6 so I was told I needed a new appointment. I’ve been dealing with this going on 3 weeks now and my fridge is still not working