Appointment Lookup
802-552-4364
1502 Harvey Rd Reviews
Read reviews from customers who used our services at 1502 Harvey Rd
Total reviews
196
Average Rating
4.3/5
Gentleman, knowledgeable, experienced and had seen that before. A joy to work with today!
Frank O,
Robert was the best with his customer service and knowledge on my washer.
Stephanie G,
The Sears service tech (Robert Jones) is a true professional. Prompt, knowledgeable, honest & fair. He fixed my LG dryer! Thank You!
Phil H,
Customer service response - Thank you for taking the time to leave a review of your experience with our Sears service tech, Robert Jones. We appreciate your kind words and are delighted to hear that he was prompt, knowledgeable, honest, and fair in fixing your LG dryer. We value your business and hope to serve you again in the future.
Sears Home Services on 1705466243531
Robert is consciences, patient, professional and a nice guy. This was the 4th attempt to repair our washer, without going into it all I dont believe we would have gotten this done without Robert.
T W,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about Robert and his dedication to repairing your washer. We apologize for the inconvenience you experienced with multiple repair attempts, but we are glad that Robert was able to successfully fix the issue.
Sears Home Services on 1707192295025
Would not take box and broken part with him.
Rena R,
Customer service response - Thank you for your feedback, Rena. We're sorry for any inconvenience caused and appreciate your input.
Sears Home Services on 1768181570530
John C,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1744335587704
Lil expensive but good service
Venugopal Y,
Customer service response - Thank you for your feedback, Venugopal. We're glad to hear you were satisfied with our service and appreciate your input on pricing.
Sears Home Services on 1726185874102
The 2nd repair guy was able to correct the mistakes of the first one sent.
Michael G,
Problem with my icemaker was not solved
gary E,
Willie the service technician, was GREAT! However, much of my experience with Sears is quite disappointing. I have no way to contact Sears regarding this appointment. I get emails, text, and phone calls, but no way to inform Sears of potential issues. For example. The first time Willie came, I HAD NO REPAIR PARTS. I couldn't call Sears to inquire if I shouldn't have parts, as all previous times, I had parts sent. Result? Icemaker wasn't fixed, requiring a second call. Isn't this expensive for Sears? The second time he came, I had parts. I highly suggest the customer gets a from the service tech, especially for customers such as myself, who lives far from the dispatching center. They need to call BEFORE they begin a call to a new customer. Had I received a call on the first service, a 5 minute discussion with him likely save him a 2 hour roundtrip drive and he could have gone on to the next customer. Communications suck and Sears gets a "D" grand for it.
Thierry R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709315107514
