1502 Harvey Rd Reviews

Tech was very short and ready to go. New vent he installed worked for 5 min and no longer works. Called AHS to tell them now have to wait for a new repair man to come out. First tech didn't test anything just said need to replace vent. Set up appt. for following week took day off work appt. was from 7-6 waited all day got Email at 4PM saying tech wouldn't make it. Next appt. another week later from 8-5 had to take another day off for repairs. And new vent does not work AHS paid $300 for repairs and I lost 2 days for work for a $400.00 OTR microwave.

Forgot to hook up water line behind fridge

Not happy with the service I received

Fast dependable knowledge repairman, ( he gets 5 start bunt company 1star) company sears repair service A&E or what ever they call them selfs is very default to work with I ask for a recite and no one can give me one

Sears home warranty has gone down hill for sure .I'm having sooo much trouble with them its unreal they have been out 4 times and tomorrow will be 5 on the same thing my microwave /oven combination. Last time the serviceman deemed it not fixable but he said his report that the part was replaced didnt say it was not repairable as he told me .this is the third new part they have put on and this has been going on since befor Christmas that I have Not had a working appliance. On one of the visit the service man was here for 3 hours and he just left wasn't fixed absolutely had to reopen another service call because he didnt say anything . And had to reopen another one for the visit tomorrow because he said he replaced the part and it's still not working I'm so absolutely fed up with all this and u cant talk to a human at all it takes a act of Congress to get a human And when u do it doesn't do much good at all..

This is a nightmare. 3 telephone calls, the last with a supervisor assuring me I would receive a telephone call or text a few minutes after our call. NOTHING! It is after 7 pm , I have spent an entire day waiting for someone to come/call or text. Very poor customer service. Let's see if anything happens tomorrow. Btw, Bosch oven died 2 days before Thanksgiving. It is now December 9.

We have been waiting for months for our refrigerator to be repaired. We were hopeful that this last visit would complete the matter. The water lines within the refrigerator needed to be coupled. The technician thought he repaired it, but he did it incorrectly. Water is now leaking everywhere. Moreover, Sears is now refusing to continue working it. What a sham!

William has not been professional all several times he's been out here. The most recent he got glue all over my brand new floor and in my dryer. It took hours to scrape all the glue out so it didn't destroy all of my family's clothes. He has absolutely no designated ethic working with the public including zero communication, zero sympathy, zero work ethic. But he most certainly has a attitude more especially when you ask him if he expects to leave your home in disarray as he did. Not to mention I have almost 3 weeks of clothes backed up and had multiple rescheduling all because of the parts they was supposed to have delivered didn't get delivered still to this very day... So once they do finally get delivered which I have to drive a 35 minute round trip to pick them up at my local post office cuz they don't deliver in my rural area. I will yet again have to make my now fourth appointment I believe it is to have someone come back out and I think the only person that service is this area is in fact William. I don't normally like to say bad things about people because you could simply just have a bad day but this was on multiple different occasions. So this was not just a simple bad day for this guy. You work with the public and a lot of us like myself has been without basic things like a washer and dryer for an extended amount of time so we expect things to be done correctly and in a timely manner More especially when we pay extra money for these warranties and such. Between this appliance and my last I will absolutely never ever ever ever ever ever go through Best Buy or Sears appliance repair ever again. I have spent well over 12K in products just in the last few years alone and to be treated this way... Absolutely not

They don't keep their promises. They'll tell you they are coming to fix you appliance and they don't show up neither do they call. On my claim they promised to be at my home on Thursday 08/08/24. Didn't call and didn't show up. When I called them late Thursday afternoon the date changed to Friday but Noone showed up until the 12th.