Appointment Lookup
802-552-4364
1502 Harvey Rd Reviews
Read reviews from customers who used our services at 1502 Harvey Rd
Total reviews
196
Average Rating
4.3/5
We have been waiting for months for our refrigerator to be repaired. We were hopeful that this last visit would complete the matter. The water lines within the refrigerator needed to be coupled. The technician thought he repaired it, but he did it incorrectly. Water is now leaking everywhere. Moreover, Sears is now refusing to continue working it. What a sham!
Jon S,
Customer service response - We apologize for the trouble you've faced, Jon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730693763832
William has not been professional all several times he's been out here. The most recent he got glue all over my brand new floor and in my dryer. It took hours to scrape all the glue out so it didn't destroy all of my family's clothes. He has absolutely no designated ethic working with the public including zero communication, zero sympathy, zero work ethic. But he most certainly has a attitude more especially when you ask him if he expects to leave your home in disarray as he did. Not to mention I have almost 3 weeks of clothes backed up and had multiple rescheduling all because of the parts they was supposed to have delivered didn't get delivered still to this very day... So once they do finally get delivered which I have to drive a 35 minute round trip to pick them up at my local post office cuz they don't deliver in my rural area. I will yet again have to make my now fourth appointment I believe it is to have someone come back out and I think the only person that service is this area is in fact William. I don't normally like to say bad things about people because you could simply just have a bad day but this was on multiple different occasions. So this was not just a simple bad day for this guy. You work with the public and a lot of us like myself has been without basic things like a washer and dryer for an extended amount of time so we expect things to be done correctly and in a timely manner More especially when we pay extra money for these warranties and such. Between this appliance and my last I will absolutely never ever ever ever ever ever go through Best Buy or Sears appliance repair ever again. I have spent well over 12K in products just in the last few years alone and to be treated this way... Absolutely not
Cole,
Customer service response - Thank you for recognizing Rob's knowledge and assistance. We're delighted you had a great experience with our service!
Sears Home Services on 1726453506293
They don't keep their promises. They'll tell you they are coming to fix you appliance and they don't show up neither do they call. On my claim they promised to be at my home on Thursday 08/08/24. Didn't call and didn't show up. When I called them late Thursday afternoon the date changed to Friday but Noone showed up until the 12th.
Lois R,
Customer service response - We apologize for the trouble you've faced, Lois. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723517478343
Terrible,the person answering the phone didn’t even know where Byran was,& it’s a local number & all she could say was YES ,USA ? Your calling from USA right ? Then it shows their repair hrs 9-6pm on weekends yet she says oh the techs don’t work weekends !!! Well how can they be open then ???? Typical sears !
mark I,
Customer service response - Thank you, mark, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1721033771676
Diana N,
Customer service response - Thank you so much for the fantastic 5-star rating, Diana! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1720152501585
Tore my flooring and denied it. Not happy. The floor is only 2 1/2 years old. Deniablity must be the first thing he was trained for. Dont want Sears knowlege repair people back
Ralph S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718153531931
My fridge is still not fixed.
Billy S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718066675688
Do not use these people for refrigerator repair. They charged me $1,150 to repair my Kenmore refrigerator. It still doesn't work and they refused to refund my money. I would give them less than one star if I could.
Lon M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716345832108
This was the third time that the technician tried to repair the ice maker. It still does not work.
Sue D,
Customer service response - A big thank you, Sue, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1711523394461
The service repair man was a no show today. My washer was fixed yesterday and an hour after repair man left it broke again. They scheduled him to come today and I got text updates he would be here at 1:45 and 3:47 and the. At 5’pm I got a text saying repairman was here and he was not here. When I tried to call customer relations it was closed. So my washing machine is still broke! It is now Friday and my washing machine is still broken. I had to make another appointment for repairs. They scheduled me for Monday. At this point I’m not sure if they will honor the appointment. Today was Monday and the repairman did indeed come and explained the noise I was hearing is natural so no need to worry.
David C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710740376008
