11200 Lakeline Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rosemary C
Mark was wonderful! He performed a full diagnostic, found the problem, & corrected it. He left me with a working dryer. I’m very happy to have met Mark!
Customer service response - Thank you for taking the time to leave a review. We are pleased to hear that Mark provided you with excellent service and was able to diagnose and fix the issue with your dryer. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Sears Home Services on February 06, 2024
Russell B
Tom was thorough and tenacious in diagnosing the issue with my riding lawn mower. The problem was not obvious and required some detective work, but he successfully fixed it. I am grateful for his diligence and professionalism.
Peter P
Excellent service and honest evaluation.
Karen A
Scott B
Frank was fantastic Professional knowledgeable and he fixed my problem in no time at all
Keith K
Koki D
The tech was good. But the work is not finished yet. The problem is still there. Also, I need to service the appliance as soon as possible.
Customer service response - Thank you for acknowledging our tech's efforts and for bringing this to our attention. We apologize for the inconvenience and will ensure your appliance is serviced and fully functional as quickly as possible.
Sears Home Services on August 06, 2024
Peter W
Winfred was efficient but my freezer and ice maker are still not working
Customer service response - Thank you for your feedback about Winfred's efficiency. We apologize for the ongoing issue with your freezer and ice maker and will work to resolve it promptly.
Sears Home Services on August 20, 2024
Debbie S
It look like the technician did his diagnostic over the phone. He was able to get the water out of the washing machine and that was great!
Customer service response - We apologize if our diagnostic process seemed unusual, but we're glad to hear the technician successfully addressed your washing machine issue. Thank you for sharing your experience!
Sears Home Services on August 08, 2024
Gangadharan P
The technician was not checking everything Had to wait about a month without. AC working . When ha came first time even though the Freon was low he didn’t refill the gas He wasn’t communicating well He didn’t look at the main unit at all. So not happy with Sears co and this tech.
Customer service response - I apologize for the inconvenience you've experienced. Thank you for taking the time to share your feedback, and we hope to resolve your issue promptly.
Sears Home Services on June 27, 2024
