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11200 Lakeline Mall Dr Reviews
Read reviews from customers who used our services at 11200 Lakeline Mall Dr
Total reviews
88
Average Rating
3.9/5
great service smart technicians and highly skilled and professional
ZZ H,
Customer service response - Thank you for your feedback, ZZ! We're glad to hear our technicians provided great service and demonstrated high skill and professionalism.
Sears Home Services on 1788471089968
Mohammed was great!
Val J,
Customer service response - Thank you for your feedback, Val! We're glad to hear Mohammed provided great service.
Sears Home Services on 1788454287405
Very helpful and friendly
Erika G,
Customer service response - Thank you for your feedback, Erika! We're glad to hear you found the service helpful and friendly.
Sears Home Services on 1787897532266
Suzanne J,
Customer service response - Thank you for the amazing 5-star review, Suzanne! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783539046913
Kc H,
Customer service response - Thank you for the amazing 5-star review, Kc! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782579619039
The technician went above and beyond to fix our gas range issue. Thank you
Ananya V,
Customer service response - Thank you for your feedback, Ananya! We're glad to hear the technician went above and beyond to fix your gas range issue.
Sears Home Services on 1782340223505
Jennifer G,
Customer service response - Thank you for the amazing 5-star review, Jennifer! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780598856817
Details about the repairs and warranty/service agreement.
Kim P,
Customer service response - Thank you for your feedback, Kim! We're glad to hear you appreciated the details about the repairs and warranty/service agreement.
Sears Home Services on 1778601014010
Walesheck W,
Customer service response - Thank you for the amazing 5-star review, Walesheck! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778161267353
Brandon was very adept working with the dishwasher, got everything working and balanced. Very glad he came out to work on it.
A.Ron C,
Customer service response - Thank you for your feedback, A.Ron! We're glad to hear Brandon was adept and got your dishwasher working and balanced.
Sears Home Services on 1776715911677
Understood the issue immediately, had the necessary part and corrected the issue within 30 minutes. Excellent customer skills
Scott D,
Customer service response - Thank you for your feedback, Scott! We're glad to hear that our technician quickly resolved the issue and provided excellent customer service.
Sears Home Services on 1774227247170
Don was excellent in diagnosing the problem and ensured all was solved in a timely manner. He was kind and friendly.
Julie E,
Customer service response - Thank you for your feedback, Julie! We're glad to hear that Don provided excellent service and was kind and friendly.
Sears Home Services on 1772755981281
Very helpful to escalate final resolution
Sergio N,
Customer service response - Thank you for your feedback, Sergio! We're glad to hear that we could assist in escalating the resolution for you.
Sears Home Services on 1767744337690
Korey did a great job diagnosing our issue. He was patient and took his time. I was made to feel like the most important client of the day.
Mike E,
Customer service response - Thank you for your feedback, Mike! We're glad to hear that Korey provided excellent service and made you feel valued.
Sears Home Services on 1766105439666
Frank kept us informed.
Mary G,
Customer service response - Thank you for your feedback, Mary Ellen! We're glad to hear that Frank kept you informed.
Sears Home Services on 1761181452819
Was able to schedule an appt right away. Tech was scheduled for late in afternoon. Arrived and listened to my machine and my explanation of noise. Ordered part said it was delivered in 2 days. Installation set to a week later. Tech was scheduled and called just before time to arrive and said they had to re schedule because the part didn't arrive. He blamed it on AI, that AI said it arrived, but it didn't. Well the 3rd schedule was a charm. Tech arrived and installed the part, AOK. Will wait and see if that solves the problem. The MAIN Problem is it takes too long to complete the repair.
BILL H,
Customer service response - Thank you for your feedback, Bill! We're glad the repair was completed successfully, but we apologize for the delays you experienced.
Sears Home Services on 1759371412017
The repair guy that came out was very kind and very helpful.
Regina B,
Customer service response - Thank you for your feedback, Regina! We're glad to hear that our repair guy was kind and helpful.
Sears Home Services on 1757654484347
Friendly and knowledgeable. Quickly diagnosed the problem and suggested solution, even though that solution didn’t include purchasing services from him.
Dennis L,
Customer service response - Thank you for your feedback, Dennis! We're glad to hear that you found our technician friendly and knowledgeable, and that they provided helpful advice.
Sears Home Services on 1757549694033
Mohammad thoroughly checked my system. He showed me the capacitors and the values he was measuring. He also showed me the pressure he was measuring of the coolant. I would recommend him without reservation.
Murtaza A,
Customer service response - Thank you for your feedback, Murtaza! We're glad to hear that Mohammad provided thorough service and that you would recommend him.
Sears Home Services on 1754955183965
Great service. Replaced water inlet valve in dishwasher.
Bill H,
Customer service response - Thank you for your feedback, Bill! We're glad to hear you received great service with the water inlet valve replacement.
Sears Home Services on 1754955302601
Jonny W,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1754012202560
The technician is very professional and very knowledgeable.
emily H,
Customer service response - Thank you for your feedback, Emily! We're glad to hear that our technician provided professional and knowledgeable service.
Sears Home Services on 1751251008857
Friendly, very knowledgeable repair man. Definitely five stars!!
Michael C,
Customer service response - Thank you for your feedback, Michael! We're glad to hear you found our repairman friendly and knowledgeable.
Sears Home Services on 1750896655067
Mark was honest and helpful,
Margie M,
Customer service response - Thank you for your feedback, Margie! We're glad to hear that Mark provided honest and helpful service.
Sears Home Services on 1750375293681
Winfred is very competent and, hopefully, I won’t need to see him for a while because he fixed our 10-year old Kenmore fridge. He is business-like, gets his work done quickly, and he said it’ll be like new by tomorrow!
F R,
Customer service response - Thank you for your feedback, F Rush! We're glad to hear the problem was fixed and you received helpful advice. We'll work on improving our appointment reminders.
Sears Home Services on 1746688067902
