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11200 Lakeline Mall Dr Reviews
Read reviews from customers who used our services at 11200 Lakeline Mall Dr
Total reviews
84
Average Rating
3.9/5
Awful experience. He refused to service my dryer because of a typo in the service request.
Dody S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750899023737
Was scheduled for service on May 21st from 8-5. Received a text at 4:04pm that the technician was on his way. Received another text at 6:50 thanking me for using Sears Home Services and asking me to rate the technician. The technician never showed. Called Wednesday morning and can only get AI that repeats it’s frustrating and states that there are no available appointments.
JESSICA L,
Customer service response - We apologize for the trouble you've faced, JESSICA. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747963519768
He did nothing and then charged me. I think he is running a scam.
Lloyd B,
Customer service response - We're really sorry to hear about your experience, Lloyd. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747026584206
Our problems with the fridge are intermittent and they did not happen during the technician’s visit off course. We did however have video/audio recordings that clearly demonstrated the issues, yet the technician did not do anything claiming he never heard or seen these problems before and could not do anything unless he could see them himself. Complete waste of money.
Jozsef S,
Customer service response - We apologize for the trouble you've faced, Jozsef. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731987106155
Technician was rude and unprofessional. When he started to open the back of the fridge I was just curious to see what was wrong and was watching, so then he tells me he didn’t need anybody looking over him. However, he did appear to diagnose the issue. I was also surprised to be asked to pay up front for a repair that was going to be over $600 before the service was delivered - 2 week wait for the part, is that really your policy?
Scott P,
Customer service response - We're really sorry to hear about your experience, Scott. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1728552119706
They did not give the correct address to the technician. Technician cancel the appointment. He then called me back and told me it was going to be $500 to $600 since my washing machine was 5 years old. It is impossible to get a hold of a supervisor they say they do not have one. Appointment with schedule between 1:00 and 5:00 no email confirmation given. These people need to figure out what they are doing this is no way to run a business.
Darrel M,
Customer service response - We apologize for the trouble you've faced, Darrel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728353348761
Horrible repeat service. If you don’t want the assignment or your job, don’t accept it and quit.
Joshua T,
Customer service response - We apologize for the trouble you've faced, Joshua. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454624319
Daquaris was the worst most unprofessional person we have ever met. We were so treated by him in our home we filed no trespassing charges on him. Sears is a terrible repair service and never will use them or recommend to others. Shane on you Sears. Hire better people. Zero is our score for the hell and stress your employee caused us today.
Wayne N,
Customer service response - We're really sorry to hear about your experience, Wayne. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1725498595025
My experience was truly bad. Assigned by American Home Shield, they came to fix the Ice Maker of my Whirlpool refrigerator WITHOUT SUCCESS in the term of 4 months, 6 visits plus 1 no-show but also did not inform that they would not come. The frustration and anger for the unsolved problem plus all the inconveniences of organizing the day to receive them, accommodating our work, etc. Added to the impossibility of communicating with a person. On one of the occasions the technician left announcing that it was solved. An hour after he left, water began to come out, literally water from the ice maker as if it were a faucet. I tried to talk to someone, but NOTHING. Another company came and in just 1 visit managed to find the solution effectively (Appliance Authority, Aaron)
Maria A,
Customer service response - We apologize for the trouble you've faced, Maria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725499058711
Fridge still not working. Need repair person to return and fix it.
Peter F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722175829994
