1190 S Trade Days Blvd Reviews

The washer is still broke

I hope I’m wrong, but Sears has made several visits, and applied several parts to my refrigerator through American home shield. After most of the money allotted for my refrigerator was spent on parts, I was told that my refrigerator is unrepairable by American home shield. I called Sears and I was told that it’s a leak around the dryer. I hope that I haven’t been discriminated against so badly. I hope to hear from someone soon, and I may change my review

scheduled a repair through Lowes. Waited over a week for the appointment, only to get a no-show and a message saying the tech got hung on another job. I get it, things happen. Now, they want to reschedule for another week out. Can not talk to a human, AI voice, when you call, says that this is not an option at all. Everything is email and text, with zero way to communicate with an actual human. Worst experience with a "service" business ever.

Don’t use. They will burn your appliances not unplugging the outlet before removing the dryer cover and tell you it’s your fault saying, “whoever put cord on, the screws were loose,” When you clearly told them that before they started messing with it.!!! My doorframe is scorched. Then say the cost to repair is the same as a new dryer!! I’m so disappointed not stupid! I was charged the service fee and now I have 2 problems to fix on my dryer and repaint frame.

I think that when they were informed of the issues and type of washer the Tech was smart enough to tell us that the machine was beyond repair knowing that the parts were not available plus the parts that were available cost as much as the Samsung front load washer. They could have told him before he arrived and could have saved me $137.00 Service call that they got for nothing. Don't use Sears repair and don't buy any Samsung product. I also had a Fridge that was a peice of crap.

I was charged $137 for 10 mini of work. He didn’t do anything, he just said to call GE for a control board. He didn’t do a Diagnostic test or anything.

I would give zero stars to Charles C. If it would let me! This technician was suppose to be at my daughter’s home between 8-5 today to repair her washer. My daughter works from home and has been there since she dropped her son at daycare at 7:50 this morning. The technician never came to the house. He said that he came by and no one was available. Mind you, my daughter works from home, and due to the inclement weather, my son in law has been home all day as well. So, I am extremely frustrated that he would lie and say that he had been by there home, when in fact he hadn’t. Shame on him. Now, because of his laziness, they will likely have to wait a few more days to have their washer fixed. This is extremely inconvenient considering they have a 2 year old and need their washing machine! We paid for the extended warranty, so we should reap some of the benefits of it! Technicians being dishonest to get out of work is ridiculous!

Been dealing with Sears Home Services for over a month trying to get an LG microwave that is in warranty repaired. First they ordered 3 parts including the magnetron (expensive). Installed those, it still didn’t work. Ordered 6 more parts, 2 of which they couldn’t get, said they couldn’t be shipped. We waited. We waited. We waited. LG said to get a replacement Sears needed to say it was unrepairable. Who knows if those 6 new parts would have worked- they were guessing. They had no clue why it wouldn’t work. I chatted with them- heaven forbid you get to actually talk to someone. Got nowhere. On and on for weeks. Told them what LG needed for replacement. No success. Today after close to 3 hours on phone with LG they agreed to replace it. NOTHING on the part of Sears helped this along. Even though they (Sears) told me they instituted an “escalation report”. My main beef is that it is IMPOSSIBLE to talk to someone at Sears Home Services. All you get is AI texts to which you can’t respond. Forget chat with an agent being any help.. I’ve spent HOURS before today on such chats. No resolution- “We do apologize for the delay blah blah blah.” Finally after throwing enough of a fit to LG today-hours & hours- I am finally getting a replacement microwave. Wouldn’t recommend Sears home services to anyone. Make it so people can TALK to someone! Sue Bonnette Quitman, Tx. This review is 0 not a 1 but they don’t give you that option.

7/11/24 And again after 3 repair calls in 7 months. My washer is broke again. Supposedly, everything has been replaced, from transmission to motherboard and motor. This machine had cost more in repairs then it is worth. Refund!

I will NEVER use Sears for any repairs EVER Again, paid $520. For $78. Part to be put on 15 minutes technician said wait 24 hours for ice maker to work well it didn't work now they want to charge me service charge $119. Again. Pay close attention to the techs who RIP OFF PEOPLE. IF I COULD GO BACK I WOULD NOT LET SEARS FIX MY REFRIGERATOR AT ALL.