1190 S Trade Days Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Clinton D
Vic was friendly and on time and was able to fix the problem quickly and he never complained about my idiot dogs barking. Not too shabby.
Customer service response - Thank you for your 5-star review, Clinton! We're glad to hear Vic provided friendly and efficient service, and we appreciate your sense of humor about the dogs!
Sears Home Services on September 07, 2024
Diane E
Great service
Customer service response - Thank you for your 5-star review, Diane! We're delighted to hear you had a great service experience with us.
Sears Home Services on August 30, 2024
Nallely R
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 18, 2024
Gloria O
Craftsman warranty for tractor zero turn mower only took 5 months to finally fix. First visit was a mistake done..wanting to charge for service that warranty was paid up front in full until 2026 $1166.81. Repair back out through red tape and dozen of calls to beg the task for 4 more months. By this time battery on machine died. Phone call to talk to general manager send repair tech out to finally finish repair prompted manager to do what right to fix at no charge. What is this business up to? Excellent and professional work done by Benjamin was finally completed at no fault on him. This system do not work for all. Beware.
Customer service response - We sincerely apologize for the inconvenience and delays you experienced with your warranty service, but are relieved to hear that Benjamin was able to provide excellent and professional service in the end. We appreciate your feedback and caution; it's invaluable as we work to improve our system for all customers.
Sears Home Services on August 08, 2024
Sheryl C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 07, 2024
Yvonne S
The technician today was great! Very nice and efficient. Unfortunately, Sears is the absolute worst to get in touch with. There is no way to reach a real person. Last week, I had an email and text message saying someone would be there. No one showed up all day. I kept trying to call and only got an automated system, saying I was on the schedule for the day. Went online and it showed. I was on the schedule but no updates. They live chat is by a robot. You go in circles because you can only use the questions he gives you. No follow up at all. In the end, the only resort was to make another appointment. Never found out why no one showed up on the day that I was originally scheduled. No way to get in touch with someone to find out.
Customer service response - I'm sorry to hear about the difficulties you experienced in reaching us and the confusion over your initial appointment. Thank you for acknowledging the technician's good work, and we appreciate your feedback to improve our communication channels.
Sears Home Services on August 01, 2024
Les O
Obviously very experienced. Had the correct parts to replace the worn parts causing the problem. Pleasant gentleman. Worked quickly, quietly. Fixed the problem.
Customer service response - Thank you for highlighting our expertise and the efficiency of our service. We're thrilled we could resolve your issue promptly and to your satisfaction.
Sears Home Services on July 24, 2024
John R
Customer service response - Thank you so much for the fantastic 5-star rating, John! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 20, 2024
Ransome L
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 15, 2024
Korina G
Excellent experience. Very helpful. Quickly diagnosed the problem, repaired it, upfront about cost, and answered any questions I had.
Customer service response - Thank you for sharing your excellent experience with our service and highlighting our quick diagnosis, transparency with costs, and helpful answers. We're thrilled to hear you were satisfied!
Sears Home Services on July 11, 2024
