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1190 S Trade Days Blvd Reviews
Read reviews from customers who used our services at 1190 S Trade Days Blvd
Total reviews
193
Average Rating
4.5/5
Kristin L,
Proper spelling of my name is Frances D. Everitt. Your tracking was of no help. I started out as #3 and 8:00AM. He didn’t come until after 4:00 PM.
Frances E,
Customer service response - We apologize for the inconvenience with the tracking and late service, Frances D. Everitt. Thank you for your feedback, it helps us improve.
Sears Home Services on 1721275571513
Serviceman great but your length of time to get him here was rediculous. First visit was Nov. 1, then parts ordered, suppose to be here Nov. 20. No, they didn't arrive then finally we were told they would be here Dec. 20, so we waited, no call, then receive notice Dec. 21 appt.==we waited, no call again. Finally , Dec. 23 we get another appt. and problem is taken care of. Isn't that a bit ridiculous!!!!!!
Harold N,
Customer service response - We apologize for the trouble you've faced, Harold. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735178362378
Technician arrived after 6p.m. He was not prepared with the correct tool (a type of saw needed to cut off a stripped coupler) so new ice cube motor could be installed. He suggested ordering an additional part to remedy the situation, which would cost extra. Plus having to wait for delivery and reschedule another appointment. Not a satisfactory solution since he arrived without the necessary tools for the job. Our son in law(neighbor) happened to have the needed saw, so job WAS completed. But it was a hassle. The technicians need come prepared for the proper repairs. Sorry to say, the whole experience came across as not very professional.
Betty M,
Customer service response - Thank you, Betty, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1711897029683
The teck was very kind and hopeful. My poor rating goes towards Samsung. My Oven is only 2 months old and has an extended warranty. Samsung will not fix the part and has said it isn’t covered by warranty and will cost $700 to fix part!
Charlene B,
Customer service response - Thank you for taking the time to bring this to our attention, Charlene. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706497549003
I would give ZERO stars if I could. Repairman arrived but would not get out of car until I assured him there were no dogs. He came inside and removed bottom cover and then explained he would not work on dishwasher because mouse droppings were present. I saw couple dozen droppings and offered to vacuum out. He still refused to go further. He found one loose wire that he reconnected explaining that it would usually cost $299 for repair maintenance. He did nothing more other than collect $137 for call out and then he left. No diagnostic attempts. Nothing. I will never use this company again and recommend you don’t either.
Steve B,
I NEVER GOT MY DISHWASHER FIXED I NEED SOMEONE TO COME OUT AND FIX IT NOW
Ressa P,
Customer service response - We apologize for the trouble you've faced, Ressa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783559074495
Did not look at washer twice and refused to give me an estimate on what it would cost, so I could just have them fix it.
Amanda B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780015151185
This was one of the WORST experiences I have EVER had.
Savannah T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773796120547
Not happy at all since they canceled 5 times the appointment to repair my washer. Now I'm having to go to a laundry mat to wash my clothes and bedding. I've canceled other important arrangements to play their cat and mouse games
Roz G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773188313958
