1514 S Main St Reviews

Very professional but he didn’t attach the arm to start and stop ice and only at the end said it looks like the panel is no longer available.

The actual repair was good. The technician was nice and did a good job. The repair however was double the cost of nearly every other repair place. $420 to fix a dryer belt pulley?! I chose them to do the repair because I had planned to purchase a new washer and dryer soon from them. After realizing how ridiculous they charge for repairs I will be making my purchase elsewhere.

I ordered parts from sears and the only problem is that it takes forever to get them. You can’t pay extra for shipping. So we have no washer for 2 weeks. This is ridiculous. If I was to order parts from this company I’d be out of business. Ridiculous

The technician who was sent didn't fix anything. My problem is, during the hotest part of the day my AC is unable to cool the house. You can hear it leaking under the air handler. My subfloor is saturated, again for the 8th maybe 12th time. My entire unit has been replaced, twice. The latest one was installed in 2021. I explained that we just had a "Master HVAC" technician here on July 2nd. The guy, today, said I must have algae buildup in my drip tray preventing condensation from draining. There is no drip tray, so he was unable to show us that. However, when you pour anything down the PVC drain outside of the air handler it drains, no problem. I use AC Flush every month and it does stop algae and slime from building up. This guy says, I will do a courtesy flush to clear your drain line, I told him it was professionally done on July 2 (2 mos ago). I guess he did it anyways. Then he said it was my air filters. I showed him the different filters that the different technicians have requested me to use. I showed him the UV lamp I bought for the system that clearly is doing nothing and now shorted out. Upon inspection he couldn't find algae. There was a spot that he showed my husband that felt a little slimy, but it was just the lip of the air handler frame. So he said it's probably in the pipes under the house. He insisted I needed bleach. I go to the store and bring back bleach. He's done. He didn't replace anything, he was unable to duplicate the problem. He points out the VERY OBVIOUS water dripping problem. My question is why does this keep happening. I have tried 3 different types of filters I change every month. I flush the lines with 8oz of AC flush every month before that I was using bleach and was told by another HVAC technician it's too corrosive. I wipe down the grates. I fashioned a pool noodle onto the bottom of my utility door so nothing gets sucked under the door to clog the coils. In 5 hours, we will have reached the hottest part of the day. Since nothing was changed or replaced or drained....I don't see anything different happening.

Absolute crooks. Grossly overcharged just for them to not fix my problem. Was quoted a $129 diagnostic fee. He arrived, told me I’d have to fix it myself, and charged me $191. There is no semblance of customer service online or by phone, so I was unable to confirm this total with anyone at the company, nor able to make a complaint about the technician overcharging me for a service not rendered. I’m so tired of these companies ripping money out of our hands just for them to tell us to figure it out ourselves. I will -never- use Sears service or products again.

I have been with 1st American Home Warranty for 20 yrs and they have always. Even the best. It’s taken 3 wks to get someone out here to do the job right. Took 3 businesses. Sears being the 3rd. Waiting so long was not good, but once Sears got the ball rolling, it was non stop. So many texts that were always different info. So many appts made and then more texts cancelling, more text with appts with different times. Always confused. Called and NO real person anywhere. I tried to get someone to tell me what was going on. After staying home 3 days, for the 8-5 pm given, was upsetting. Time is precious and waiting ALL day long and then the reschedule?!?Ins co saw the changes too. Today was they say! 8-5. Despite my plans, I stayed home again. Got about 6 texts with diff info. Seemed to be a pattern. They said once he was coming, once he won’t be there, and more even saying he was on his way and wasn’t! I’m blaming all this muni jumbo on the stupid AI you thought would help you. I’m not the only customer with this issue either. When the tech showed up early! I was waiting 5:24 like AI told me. Good way to loose business guys and got all this I give Sears a ZERO star rating. Sorry I had to put one star or it wouldn’t go through. Pretend it’s not there.