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1514 S Main St Reviews
Read reviews from customers who used our services at 1514 S Main St
Total reviews
138
Average Rating
4.5/5
He popped new ice maker into place turned it on said there ya go. I said is it getting water? He says yes and leaves. It was not getting water. There is some kind of valve that is not feeding water to ice maker. Waste of time for sears and money, for replacement ice maker. I even said it to him...he never checked..his actual words were the light is on.
Deb,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750375590900
I am confused by why I am giving this rating when you said you were at my home; gave me an estimate for service that I supposedly signed that I did not. You did not even call or come to my front door. I waited all say starting at 8am for this????
Jenny P,
Customer service response - We apologize for the trouble you've faced, Jenny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307355703
Only came on Monday to collect a payment as the Sears system failed to work for a different tech on Saturday.We offered to write a check but they couldn’t accept it. According to the tech’s supervisor there was a nationwide problem with the payment system. We were told they’d email us an invoice so we could pay it.Why they sent another tech to collect a payment was ridiculous. It was their problem not ours. Told the tech we needed an invoice to pay from. The tech wouldn’t leave until payment was made. Sat outside our home waiting for confirmation that payment had been received like we were some kind of a criminal. Very disturbing and disappointing. Sears needs treat customers better and have a way for customers to make payments when THEIR system fails.
GC G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743555049517
I have been without an outside unit since August. I would like to have it replaced since no one can fix the unit I have. This has gone on way too long. Please fix or replace outside unit NOW!!!!!
Artie J,
Customer service response - We apologize for the trouble you've faced, Artie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741132532093
The sears home service program is a complete mess! There is absolutely no human to talk too to troubleshoot. It took 9 trips by 9 different technicians to repair an ice maker. Replaced all the parts 2 different times when all it was, was a frozen line. I had to finally threaten legal action in an email to customer service before they actually assigned a “case worker” to take charge. Doesn’t even deserve a 1 star. Don’t waist your money on this service.
Martin M,
Customer service response - We apologize for the trouble you've faced, Martin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722906515594
It's not sears anymore!
Greg L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1713480921248
Took my money knowing they couldn't service the unit. The supervisor on the phone left his two service guys hanging before letting them know that they would not even be looking at the unit. Knew that BEFORE they collected $85 from me.
Eric D,
Customer service response - Thank you, Eric, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705036585335
