2901 S Capitol of Texas Highway Reviews

Came without known bad part, should have spent time on phone ironing it out. Also asked for another deductible, which we already paid…

Had to have our dishwasher motor replaced. The Sears technician(s) were great and I would rate them as a 5*. My experience with scheduling, follow -up etc is a 1 star. The only phone number on the website goes to an automated system and there is no option to speak to a live person. The chat option is the same way with very limited options for responses. It’s extremely frustrating not being able to easily reschedule or follow-up with the service Again, the service technicians were knowledgeable,professional & friendly.

I was not impressed by George's expertise. In the future please assign Bill S. to the maintenance process for my home. Thanks

Ricky was great but my service window was 8 a.m. til 12 noon. He arrived at 2:45 p.m. Not his fault but if I'd known how long I'd have to wait, I would have called another service provider.

The service technician didn’t follow up with me I had to call him. Automated systems are NOT PREFERRED. He couldn’t find any issues, so I hope I WON’T BE CHARGED if he has to come back out.

I had an appointment on Monday. Middle of the afternoon I receive a text that says I wanted to reschedule. I did not ask to be rescheduled. So I waited another week. Spoke to the technician. He said see you soon. I called him when it was getting close to 4. He said I will call you back. I get another text that says my appointment has been moved again to the next day. No explanation. I took off for three days. Your company is not reliable. You’ve lost my business.

Predatory Business Tactics Our dryer stopped working so I called around. Sears quoted $140 for diagnosis. Expensive but we needed it done quickly. We had just gotten home from a weeks long hospital stay and had piles of dirty laundry. The technician took about 15 minute to diagnose it. Said 3 parts needed replacement and that it would cost me $430! Mind you I paid $100 for the dryer, it was a quick diagnosis, the repair sounded simple enough (just unscrewing a few parts and replacing with new ones) and he said he had the parts on him. I declined and asked him for serial numbers. Bought the parts myself ($15 total for aftermarket) and fixed it in an hour. A trained technician could have done it in 20 minutes. Sears Appliance Repair is using a tactic that abuses the customer’s time and fear of sunk costs. The diagnostic fee of $140 is non-refundable so if you decline an outrageous $430 quote then you’re still out $140. Sears knows enough people will feel the pain of the sunk cost and will be desperate enough for a working appliance that they will just agree to an absurd fee. Embarrassing. I called Sears Appliance Repair to speak to a supervisor or whoever coaches the technicians to come up with their quotes. Not to get the tech in trouble but to get some answers after getting fleeced for $140. Got connected to a foreign call center that couldn’t tell me much. Also asked Sears to email me the technicians report but they never did. All the people I talked to in person or on the phone were nice.