Appointment Lookup
802-552-4364
2901 S Capitol of Texas Highway Reviews
Read reviews from customers who used our services at 2901 S Capitol of Texas Highway
Total reviews
267
Average Rating
4.4/5
I would give 0 stars if it let me. Previous technician had temporarily fixed my fridge but suggested to replace a part. Second appointment the part was changed and not it’s broken again now I’m supposed to wait 2 weeks to have them come fix their mistake find another place
Emma G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719792919933
Technician that was sent out did not address the problem, although he acknowledged that the evaporator coil on the A C unit was badly leaking. Home Warranty Service deserves a 0 star rating based on their performance in this matter. I will not be renewing the contract when it comes due and would not recommend them to anyone.
ronnie W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719142872395
Service tech was lazy and didn’t repair our door seals. The last service tech did repair the door seals.
Joshua L,
Customer service response - Thank you for taking the time to bring this to our attention, Joshua. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718153500497
Mohammed, the tech Sears /Cinch sends on our Home Warranty plan, takes great care in giving excellent service. We trust him. He offers excellent service. He called the warehouse to check on the arrival of replacement motor he had ordered and texted us when it arrived. Unfortunately, Sears Cinch Home Services did not schedule him to install for an additional 8 days. With Sears/Cinch, Our a/c was off for 23 days. Sears/Cinch does not have a system for timely repairs.
Pauline T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716883965295
Sears ordered parts. They no call / no showed for three scheduled appointments to install. I even talked to an actual person to schedule one of the appointments. Now they claim they did the work they never did and are trying to collect the money. Update: After almost a year and so many phone calls, we got it sorted out and got some of our money back. Not "star" changing, but at least they eventually made it ok.
Nate H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715575379175
I made an appointment on March 21 to fix my refrigerator. However, after I waited more than 2 weeks, nobody showed up. I had to throw all of my groceries. I wasted my money, groceries, and time because of Sears' terrible services. I need to fix my refrigerator, so I made an appointment, but I am very disappointed with your service. Did I wait for 2 weeks for nothing? Is this the service of Sears for customers? I would no longer like to buy from this place if your service for customers like this.
Hye C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712192017102
Didn’t fix the problem….
Alejandro R,
Customer service response - Thank you for taking the time to bring this to our attention, Alejandro. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1708504102719
I would like to speak to a person. I could not get that by using the phone prompts.
Linda H,
Customer service response - Thank you, Linda, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706594952900
The repairman admitted that he didn't have an operable temperature meter to check the oven's temperature, so he was inconclusive in his evaluation of our oven, but he added that HE HAD TO BILL US FOR HIS SERVICE. He had the gall to suggest that we use the oven again to see if it would cook properly. That's why we called for the service visit, and we didn't need him to tell us we need to use the oven again. He also said we should buy an oven thermometer to check the oven's temperature ourselves. The repairman said he had 5-years experience, but I feel that his experience was that of screwing customers. In that he is very good.
FlyingSawdust J,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707291289395
Stop with the hard sell!! I My customer rep kept telling me about one thing after another, after the purpose of my call had been resolved. It wasted 10 minutes of my time and was both unnecessary and extremely annoying.
Larry K,
