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2901 S Capitol of Texas Highway Reviews
Read reviews from customers who used our services at 2901 S Capitol of Texas Highway
Total reviews
245
Average Rating
4.4/5
Received a call from Donald when the morning began to set timing expectations. Prompt arrival once given arrival window. Received called once work was done to discuss next options. Price for the dishwasher fix was more than a new one so moved on.
Cody G,
Customer service response - Thank you for your feedback, Cody! We're glad to hear that Donald kept you informed and arrived promptly, even though the repair cost was higher than expected.
Sears Home Services on 1735731947016
Curtis M,
Customer service response - Hi Curtis, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1722561438146
Mike G,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1711075870044
Came without known bad part, should have spent time on phone ironing it out. Also asked for another deductible, which we already paid…
Darrel R,
Customer service response - We apologize for the inconvenience with the missing part and the deductible issue, Darrel. Thank you for your feedback to help us improve our service.
Sears Home Services on 1767318552051
Had to have our dishwasher motor replaced. The Sears technician(s) were great and I would rate them as a 5*. My experience with scheduling, follow -up etc is a 1 star. The only phone number on the website goes to an automated system and there is no option to speak to a live person. The chat option is the same way with very limited options for responses. It’s extremely frustrating not being able to easily reschedule or follow-up with the service Again, the service technicians were knowledgeable,professional & friendly.
Don,
Customer service response - We're glad to hear the technicians were great, Don. We apologize for the frustration with scheduling and follow-up, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1763951266604
CHRISTELLA C,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1749083370430
I was not impressed by George's expertise. In the future please assign Bill S. to the maintenance process for my home. Thanks
Christopher G,
Customer service response - Thank you for your kind words about John S. and for placing your trust in our expertise and professionalism. We're thrilled to have lived up to your expectations!
Sears Home Services on 1719194561904
Ricky was great but my service window was 8 a.m. til 12 noon. He arrived at 2:45 p.m. Not his fault but if I'd known how long I'd have to wait, I would have called another service provider.
Briana G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774831775787
The service technician didn’t follow up with me I had to call him. Automated systems are NOT PREFERRED. He couldn’t find any issues, so I hope I WON’T BE CHARGED if he has to come back out.
Van J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767744593719
I had an appointment on Monday. Middle of the afternoon I receive a text that says I wanted to reschedule. I did not ask to be rescheduled. So I waited another week. Spoke to the technician. He said see you soon. I called him when it was getting close to 4. He said I will call you back. I get another text that says my appointment has been moved again to the next day. No explanation. I took off for three days. Your company is not reliable. You’ve lost my business.
Patti T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753066523390
