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2901 S Capitol of Texas Highway Reviews
Read reviews from customers who used our services at 2901 S Capitol of Texas Highway
Total reviews
267
Average Rating
4.4/5
TC,
Customer service response - Thanks for the great rating, TC! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1785621227619
Don is a wonderful technician and did a great job repairing my dishwasher. However, Sears company is impossible to work with because they only use AI agents and have no live agents to speak with. My first appointment was for the previous week and no one showed up and Sears auto texts kept telling me the technician was on their way.
Laith T,
Customer service response - Thank you for your feedback, Laith. We're glad Don did a great job with your dishwasher repair and apologize for the issues with the AI agents and missed appointment; we appreciate your input.
Sears Home Services on 1785349837810
Quick and luckily nothing major was additionally needed.
Heather F,
Customer service response - Thank you for your feedback, Heather! We're happy to hear that the service was quick and no major issues were found.
Sears Home Services on 1752628391534
Received a call from Donald when the morning began to set timing expectations. Prompt arrival once given arrival window. Received called once work was done to discuss next options. Price for the dishwasher fix was more than a new one so moved on.
Cody G,
Customer service response - Thank you for your feedback, Cody! We're glad to hear that Donald kept you informed and arrived promptly, even though the repair cost was higher than expected.
Sears Home Services on 1735731947016
Curtis M,
Customer service response - Hi Curtis, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1722561438146
Mike G,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1711075870044
Came without known bad part, should have spent time on phone ironing it out. Also asked for another deductible, which we already paid…
Darrel R,
Customer service response - We apologize for the inconvenience with the missing part and the deductible issue, Darrel. Thank you for your feedback to help us improve our service.
Sears Home Services on 1767318552051
Had to have our dishwasher motor replaced. The Sears technician(s) were great and I would rate them as a 5*. My experience with scheduling, follow -up etc is a 1 star. The only phone number on the website goes to an automated system and there is no option to speak to a live person. The chat option is the same way with very limited options for responses. It’s extremely frustrating not being able to easily reschedule or follow-up with the service Again, the service technicians were knowledgeable,professional & friendly.
Don,
Customer service response - We're glad to hear the technicians were great, Don. We apologize for the frustration with scheduling and follow-up, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1763951266604
CHRISTELLA C,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1749083370430
I was not impressed by George's expertise. In the future please assign Bill S. to the maintenance process for my home. Thanks
Christopher G,
Customer service response - Thank you for your kind words about John S. and for placing your trust in our expertise and professionalism. We're thrilled to have lived up to your expectations!
Sears Home Services on 1719194561904
