2901 S Capitol of Texas Highway Reviews

It kills me to have to give one star. If the option were there, it would be negative 100 stars! This is absolutely the most horrible and unreliable company that I have ever worked with! I’m a Realtor for over 25 years and I have worked with and referred many service companies. I’ve never seen anything like this!!! You can’t speak to a LIVE agent with Sears Home Services, EVER! They schedule you electronically and give you an 8 hour window. So you plan your day around that 8 hours and then halfway thru the day, they cancel and say they will reschedule for tomorrow. This has happened more than once! Unfortunately, we have to use this Company because they are contracted with Choice Home Warranty, which is the warranty service that we have. We have Complained to Choice Home Warranty many times. I’m sure other customers have as well. So this doesn’t bode well for Choice Home Warranty either because they continue to contract this horrible company. Even our rep at Choice Home Warranty can’t speak to a live agent at Sears Home Services. Bottom line….Please don’t put yourself thru this stress folks. Go with another service company if you have a choice. And if you are making a AC claim thru your home warranty company that you paid for, then ask your rep when you call for service to NOT schedule you with Sears Home Services. You have that right. There is another company called AR-Tex AC & Heating, that Choice Home Warranty uses. They are timely and great! And at our request, Choice Home Warranty scheduled them first. But the problem for us this time is that AR-Tex found a problem which was caused by the technician with Sears when he serviced our unit a couple of months ago. So rather than let AR-Tex fix the problem, Choice went back to Sears Home Services to do the work (holding them accountable) and this is causing several more days in delays in this hot Texas heat!

We’ve had several experiences and all bad. Their customer service is nonexistent and they will not communicate by humans. Everything is AI. And it screws up. Had a guy out here in January for a heat pump repair (bad TXV) and it seemed to work for heating, but when it got hot and tried to cool, the AC keeps shutting off. Another company came out and told me the Sears guy screwed up with his welding and there is a blockage. I have out of town guests coming out next week and finally got them scheduled for today only to have their AI system call to confirm, which I did, then hang up on me and reschedule. Looks like I’ll likely need to cancel my visitors. Very poor responsiveness and customer service.

Frank diagnosed a damaged heater element for my Kenmore Dryer and said that it would cost me over $800 to replace the heating element assembly, which we had replaced 4-5 years ago for around $200! I paid the $139 diagnosis fee (I already knew it was a faulty heating element), then called two other repair companies and got quotes of $238 and $255 for this same repair. I ended up buying the heating element, thermostat, humidifier, etc. from Amazon for around $50, looked at some YouTube DIY repair videos, and completed the repair myself - the dryer works great now! In my humble opinion, this technician is using the Sears name to charge exorbitant prices for repairs, and knows that he is ripping off his unaware customers. Because of this fraudulent experience, I will NEVER use Sears Home Repair Service again! They also try to hard sell you a yearly warranty that covers all of your household major appliances - NO THANK YOU! Fortunately, I did my homework and got some other credible bids, which were less than half of what Frank was going to charge! I did the repair myself for around $50, and didn’t have to go through the cost, inconvenience, time, and hassle of buying a new dryer when my old dryer was easily repairable for a very reasonable price! Don’t allow yourself to be scammed! Shame on you, Frank, and I’m very disappointed with Sears because of this negative experience!

With appointment. 6 March (8 to 5pm) the tech arrived 4:50pm w/o A/C freon, although I had filled out all A/C Unit information requested by Sears online, the tech was totally uninformed. Got new appointment for 16 march with Sears automated appointment, again lunch block time and waited and waited....The appointment was changed several times with Sears AI system, always stating that we were next in line. 4hrs later I called the Tech directly and he was totally surprised and unaware (no coordination with Sears) but I met him 45 Minutes later. He pressured me into cleaning the A/C unit for service. I had no choice but to do it in order to receive the service (after 4 weeks request) He complained at his work and tried to make me feel bad for it, stating that I should be grateful!! After refill of 5 pound of freon I asked how much the unit holds and he stated 10 pounds which meant, the unit still had 5 pound . I questioned why it was not cooling still having 5 pound in it but he could not answer. He used the R-410 A . I felt very uncomfortable throughout that experience. This service was provided by our Choice warranty Insurance.

showed up at the wrong time, and there's no number that reaches a human being to ask why. I blocked off my whole afternoon, and the guy showed up in the morning when I wasnt home. insane. Don't call them!

The technician was least interested to do the work. Poor service!

Total Sham. Repairman did not fix my refrigerator. He asked for $50 cash to vacuum my coils. I paid approx $140 for a service call and paid the repairman, Winfred, $50 in two $20s & two $5's as Winfred had requested, to clean my coils. My husband came home because my refrigertor was now 58 degrees when it should have been 38 degrees. Winfred did NOT vacuum my coils. When my husband called, Winfred said I told him my husband would vacuum the coils and that I tipped Winfred $50 and even gave him cookies. Total liar. I don't tip professionals and I dont have cookies in the house to offer to repairman. Had my refrigerator been fixed I would not complain about being scammed. I expect a full refund for the service call and also a refund for my $50.

The technician didn’t fix the issue, instead caused a major flood in our fridge and kitchen. Please send someone experienced ASAP!

I'd give them about 1/10 star if I could. Their model of assigning and keeping one Tech. on an issue is absolutely awful for the customer. You are at their mercy for scheduling and they use very inferior replacement parts. AVOID THEM! Since they would have forced me to wait a whole month to get an easily available part for my washer, I opted to call another company, Grimm Appliances. Grimm had the part to me and installed within 3 hours! Grimm provides Excellent service! I'll certainly NOT be extending the warranties on my washer and dryer with Sears.

Mohammad was polite and made what he thought was a fix. However a day later my AC stopped cooling again. Had to go book another appointment which is 10 days later. A long time in Texas heat. A very unreliable company that is quick to collect payment but does not emphasize quality work or even doing the job right. 10 days later it was decided a sealant was needed. IT is now being ordered and I have no idea when it will arrive and when I can have my AC back again. Horrible experience and taking a month to fix an AC is a complete failure by Sears. Their phone number in the response by the bot is never responded to as well.