1000 E 41st Reviews

I'm very happy with the entire service process.

Don was thorough and very professional. He clearly explained what was wrong with our stove and then fixed it.

Dates to repair Refrigerator weren't so easy to request... Picked a dated and they ordered parts, ... Date was set but Technician never made it that day, Received text message to pick another date But found out every day was already taken for a week, had to wait until today 10-1-24 Technician made it out today and repaired my Refrigerator with expertise and Quickness and Very Knowledgeable in repairing Refrigerator

First the appointment was for between 8 and noon. The app said 7 to 8 am..tech didn't show till 230pm and couldn't get a straight answer from customer service about arrival time. No text or calls from tech to tell us what time. 10 minutes to fix the washer and he did a good job but over 300. For 1 lid switch and installation is a bit expensive 😳 😬. And to wait all day with no consideration of our time.

The tech was very personable but the situation I had was not corrected. I spent the money for no change to my AC. I thought since the AC was from Sears I would probably get the best service from Sears, but that didn't end up to be so. The 3 stars were for the tech. He tried but didn't understand the problem.

They don't sell parts, but they want yo charge you an arm and a leg for a repair man to come and fix your $5 part.

I never get the statement on why it was denied for the service i paid the $75 dollars for nothing customers need to know why they get denied the guy said it was because my fridge had warranty and on papper it said something else

Technician could not help. I detailed what was wrong and the item brand and type/model when submitting the ticket and spoke the technician and advised same. When he arrived, was not able to do anything and did not have the part that I told home was needed. It was a complete waste of his time and ours.

Taken almost 1 mth since i called and made an apt for a technician to come out. Can never speak to a live person, and communication is horrible between the company and techs. Finally someone actually came and didn't fix the issue, just left. They didnt even run the machine to ensure everything was fixed before leaving.

The sears technician got aggressive as soon as I refused to pay for the service he wanted me to pay for and then stole the part he suppose to replace and took off