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7701 1-40 W Ste 400 Reviews
Read reviews from customers who used our services at 7701 1-40 W Ste 400
Total reviews
566
Average Rating
4.6/5
Did not show and did not call
Technician did not show up to the service call within the service window and no communication was received either from the technician or dispatch regarding when he would arrive or when the appointment would be rescheduled
Kenneth C,
Amarillo, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members
Sears Home Services on 1752875488078
Didn't do anything
Terrible. Didn't do anything and still have to get another tech out
Ac,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749852231284
Service guy left
They did no service they left didn't even wait 1 minute for someone one to answer the Door before leaving
Hector F,
Amarillo, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746739956907
Would not listen to me
My dishwasher is still shutting off he seemed to think i was stupid about my dishwasher he was wrong i am right he refused to install a part that he ordered it was very clear that he wasn't interested in helping us I am done with First American and Sears
Richard A,
Amarillo, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739401235037
Microwave
He never does anything when he comes and he rude
Mary F,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352300121
Jimmy was great but the freezer's not working
Customer service was fine but the freezer's not getting cold
Chris L,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1728337042270
Rip off services
I am getting the run around. Christopher said there was a leak in the gas line. I had to set up a whole new repair job WITH the deductible payable because now it was a "plumbing" job as opposed to an "appliance repair job". I had to find a plumber myself. He just left and he tested for gas by spraying this bubbly solution in the lines. He said there is No leak and it's a problem with the appliance. So now I will have to spend additional of my valuable time trying to get sears to stand by their warranty services !!
Phyllis B,
Canyon, TXCustomer service response - Dear Phyllis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722548196559
Not Impressed
The tech did not submit my issues properly to my home warranty company and he also broke my ice bin where it no longer snaps in place.
Crystal R,
Amarillo, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1721342264318
Third time and Still Does Not Work
There was a lack of technical competence as evident from 3 unresolved visits. The technician was rude and blamed the customer for the failure of the Dishwasher. He downplayed the seriousne of the situation involving a baby.
Jimmy B,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717623137026
Done with Sears
A simple repair took months because he sent necessary parts back. Sadly this was not the first time.
R,
Amarillo, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1717622281789