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7701 1-40 W Ste 400 Reviews
Read reviews from customers who used our services at 7701 1-40 W Ste 400
Total reviews
569
Average Rating
4.6/5
Noise
He was polite but said I would have to pay because my warranty on my washer doesn't go into affect for 3 months. That's not what the Csr explained to me. He left be fore I could put a load in. It makes noise when it first starts on the wash cycle with clothes in.
Terry Y,
Amarillo, TXVery negative and blaming
He was wanting to blame everything else but himself. He didn't put things back together so I did. Didn't even check to see if it was working properly when he finished. Just got in his van and left. If the dishwasher needs to be replaced he should have said and reported it needs to be replaced so choice home warranty would authorized replacement. I would prefer a different tech Orion going forward from now on. Dishwasher doesn't get any water to spray the dishes.
Larry B,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913137354
Technician for Sears D W
The Technician came in, looked at our dishwasher, would not call our warranty Co, would not answer questions on their forms, he said it would be 411.00 to replace the water pump and then most likely the motor would go out. He promised us something in writing within a couple of hours. At 8:19, 8:20, 8:23, 8:23, and again at 8:23 they sent exact same paper 5 times. After my 2nd or 3rd phone call to them. We wanted something to work with for our Warranty Co to help us decide the best course of action since our "15 year old" dishwasher had Never had a problem but was probably about done. He said we declined an estimate, no, we wanted a diagnosis and an idea of the cost and his Expert advice what to do. He was neither friendly nor unfriendly. He did say maybe better off not to spend that much on an older dishwasher. !! If you want the job wouldn't you do an inspection and give us a bid! It was not a good day for us
Jackie B,
Amarillo, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691531509343
Dryer repair
Dryer worse now than when technician got thru working on it. Still needs repair can you send a different technician?
Rodney P,
Amarillo, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781033981101
Not a fan
I will never use Sears again. The overall experience was awful. He was at my house 9 hours the first day. Yall kept changing hours. It wasn't fixed the 2nd time and the. I was told he would be here at 8am this morning and he showed up at 6. Now I know why Sears closed down. Customer service isn't a strong point for Yall
Beckie H,
Canyon, TXCustomer service response - Beckie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779486195104
Unable to do simple repair
The door on my Kenmore refrigerator has fallen off, so I gathered the washers and just need another person to put it on. Sears charges more for this simple repair than purchasing a new refrigerator. Useless; Sears appliance repair is useless.
Cheryl R,
Canyon, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767305585745
Sears technion
My frige does not work after technion declared it was working
Teresa K,
Tulia, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765837991739
Review
Left area dirty, found screw on the floor so unsure if one is missing from washer.
Betty M,
Amarillo, TXCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764111681637
Failure to repair
He diagnosed the problem with the refrigerator and then ordered parts. After parts arrived he cancelled appointments multiple times for over a month. Then he blamed the problem on customer abuse and refused to fix the refrigerator after ordering parts. Another technician was dispatched from another company and discovered it had been misdiagnosed and had to be replaced.
Luther B,
Borger, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763419250733
Was not Good
the appointment was from 8am to 5pm the technician did not show up until 5:30. We had to leave to go bowling. They were supposed to call in the morning and let us know the estimated time of arrival never received a call. I did get a text with the appointment timeframe and was supposed to be able to track. The technician in the text did not work.
Ryan B,
Amarillo, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762210385647