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802-552-4364
7701 1-40 W Ste 400 Reviews
Read reviews from customers who used our services at 7701 1-40 W Ste 400
Total reviews
566
Average Rating
4.6/5
Dryer repair
Dryer worse now than when technician got thru working on it. Still needs repair can you send a different technician?
Rodney P,
Amarillo, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781033981101
Not a fan
I will never use Sears again. The overall experience was awful. He was at my house 9 hours the first day. Yall kept changing hours. It wasn't fixed the 2nd time and the. I was told he would be here at 8am this morning and he showed up at 6. Now I know why Sears closed down. Customer service isn't a strong point for Yall
Beckie H,
Canyon, TXCustomer service response - Beckie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779486195104
Unable to do simple repair
The door on my Kenmore refrigerator has fallen off, so I gathered the washers and just need another person to put it on. Sears charges more for this simple repair than purchasing a new refrigerator. Useless; Sears appliance repair is useless.
Cheryl R,
Canyon, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767305585745
Sears technion
My frige does not work after technion declared it was working
Teresa K,
Tulia, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765837991739
Review
Left area dirty, found screw on the floor so unsure if one is missing from washer.
Betty M,
Amarillo, TXCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764111681637
Failure to repair
He diagnosed the problem with the refrigerator and then ordered parts. After parts arrived he cancelled appointments multiple times for over a month. Then he blamed the problem on customer abuse and refused to fix the refrigerator after ordering parts. Another technician was dispatched from another company and discovered it had been misdiagnosed and had to be replaced.
Luther B,
Borger, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763419250733
Was not Good
the appointment was from 8am to 5pm the technician did not show up until 5:30. We had to leave to go bowling. They were supposed to call in the morning and let us know the estimated time of arrival never received a call. I did get a text with the appointment timeframe and was supposed to be able to track. The technician in the text did not work.
Ryan B,
Amarillo, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762210385647
He could not fix my dishwasher
I have a new Bosch dishwasher, he just looked at it and said he couldn't get the parts.
David G,
Pampa, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754344040779
Nobody showed up
He never showed up to complete the service. I would like to get a phone call from a supervisor.
Melissa M,
Borger, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754007738294
Did not show up did not call!!
Cancelled 7/24, rescheduled 7/25 did not show up did not call!
Kenneth C,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1753488726652