Appointment Lookup
802-552-4364
7701 1-40 W Ste 400 Reviews
Read reviews from customers who used our services at 7701 1-40 W Ste 400
Total reviews
569
Average Rating
4.6/5
Customer relation improvement
While performing task, customer felt uncomfortable with tech moving freely though out house. Would have preferred tech remain in work area and have her come to him. Knowledge of work preformed and bulletin was greatly appreciated.
Carl J,
Amarillo, TXDishwasher
He didn't do anything. Just because it came on said it was working. Didn't check the drying cycle which isn't working. Just guessed the filter was dirty which it wasn't
Tammy H,
Amarillo, TXIce maker replacement
Christopher, was very knowledgeable so much so that he said the only thing wrong with our ice maker, was a plugged line for the incoming water. Our ice maker was STILL good. However we were charged for the ice maker and labor. I guess I don't understand why he replaced something that Didn't need replacing!
Celeste K,
Amarillo, TXFridge not fixed
Our fridge is defrosting and freezing back. Chris did nothing to check it out or fix it.
Sharon L,
Amarillo, TXWell…
I wish he would have contacted me sooner asking about my address. Didn't hear from him until right at 5 to tell me my address was wrong and he wouldn't be coming and that I need to reschedule.
Waylonn H,
Boys Ranch, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762354497587
Ghosted me
Jimmy was nice enough, but he didn't follow through with his promise. I need a part which he could not locate locally. I asked for the part number so that I might get friends in other locations to help with my search. He promised to send me the part number. After not hearing from him later that day, I sent a text to again request the part number. After two days I had still not received it and he had not responded. (I verified that he had read my text.) I again texted him to remind him that he had not sent the part number and again, I have received no response. He hasn't even responded to tell me if he wasn't allowed to provide any information. Very poor customer service. I will NOT be using Sears Home Services again!
Ken W,
Amarillo, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758146796382
Sears Home Repair
The technician was fine when he finally got here. However, I waited a month from his diagnostic visit until yesterday when finally fixed. I had the parts for 3 weeks and was without a washer for 5 weeks. Probably won't use your service again because it is impossible to communicate.
Mariamne W,
Hereford, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1754949144374
...
Didn't even run it through a wash cycle, said he could not do anything because I didn't write down the error code it had previously shown days before. Didn't run a diagnostic on the machine. Told me my warrenty was basicly crap.
Brandi A,
Amarillo, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751144461584
Sears repair service one of many without satisfaction!
This was the third visit to get our washer repaired! It seems to work somewhat! However, it now seems to grind and make noises it has never made before. We were told that we needed to stop and restart the machine whenever it goes from wash cycle to rinse and then to spin. That does not stop the grinding and growling noices it is making. When on wash cycle it makes a racheting noise it has never made before. I am afraid with the poor service we have received on our washing maching. We can not recommend the Sears extended warranty program to anyone!
Donna A,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717191023323
Noise
He was polite but said I would have to pay because my warranty on my washer doesn't go into affect for 3 months. That's not what the Csr explained to me. He left be fore I could put a load in. It makes noise when it first starts on the wash cycle with clothes in.
Terry Y,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706567237872