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7701 1-40 W Ste 400 Reviews
Read reviews from customers who used our services at 7701 1-40 W Ste 400
Total reviews
566
Average Rating
4.6/5
Ice maker replacement
Christopher, was very knowledgeable so much so that he said the only thing wrong with our ice maker, was a plugged line for the incoming water. Our ice maker was STILL good. However we were charged for the ice maker and labor. I guess I don't understand why he replaced something that Didn't need replacing!
Celeste K,
Amarillo, TXFridge not fixed
Our fridge is defrosting and freezing back. Chris did nothing to check it out or fix it.
Sharon L,
Amarillo, TXWell…
I wish he would have contacted me sooner asking about my address. Didn't hear from him until right at 5 to tell me my address was wrong and he wouldn't be coming and that I need to reschedule.
Waylonn H,
Boys Ranch, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762354497587
Ghosted me
Jimmy was nice enough, but he didn't follow through with his promise. I need a part which he could not locate locally. I asked for the part number so that I might get friends in other locations to help with my search. He promised to send me the part number. After not hearing from him later that day, I sent a text to again request the part number. After two days I had still not received it and he had not responded. (I verified that he had read my text.) I again texted him to remind him that he had not sent the part number and again, I have received no response. He hasn't even responded to tell me if he wasn't allowed to provide any information. Very poor customer service. I will NOT be using Sears Home Services again!
Ken W,
Amarillo, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758146796382
Sears Home Repair
The technician was fine when he finally got here. However, I waited a month from his diagnostic visit until yesterday when finally fixed. I had the parts for 3 weeks and was without a washer for 5 weeks. Probably won't use your service again because it is impossible to communicate.
Mariamne W,
Hereford, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1754949144374
...
Didn't even run it through a wash cycle, said he could not do anything because I didn't write down the error code it had previously shown days before. Didn't run a diagnostic on the machine. Told me my warrenty was basicly crap.
Brandi A,
Amarillo, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751144461584
Sears repair service one of many without satisfaction!
This was the third visit to get our washer repaired! It seems to work somewhat! However, it now seems to grind and make noises it has never made before. We were told that we needed to stop and restart the machine whenever it goes from wash cycle to rinse and then to spin. That does not stop the grinding and growling noices it is making. When on wash cycle it makes a racheting noise it has never made before. I am afraid with the poor service we have received on our washing maching. We can not recommend the Sears extended warranty program to anyone!
Donna A,
Amarillo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717191023323
Noise
He was polite but said I would have to pay because my warranty on my washer doesn't go into affect for 3 months. That's not what the Csr explained to me. He left be fore I could put a load in. It makes noise when it first starts on the wash cycle with clothes in.
Terry Y,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706567237872
Very negative and blaming
He was wanting to blame everything else but himself. He didn't put things back together so I did. Didn't even check to see if it was working properly when he finished. Just got in his van and left. If the dishwasher needs to be replaced he should have said and reported it needs to be replaced so choice home warranty would authorized replacement. I would prefer a different tech Orion going forward from now on. Dishwasher doesn't get any water to spray the dishes.
Larry B,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913137354
Technician for Sears D W
The Technician came in, looked at our dishwasher, would not call our warranty Co, would not answer questions on their forms, he said it would be 411.00 to replace the water pump and then most likely the motor would go out. He promised us something in writing within a couple of hours. At 8:19, 8:20, 8:23, 8:23, and again at 8:23 they sent exact same paper 5 times. After my 2nd or 3rd phone call to them. We wanted something to work with for our Warranty Co to help us decide the best course of action since our "15 year old" dishwasher had Never had a problem but was probably about done. He said we declined an estimate, no, we wanted a diagnosis and an idea of the cost and his Expert advice what to do. He was neither friendly nor unfriendly. He did say maybe better off not to spend that much on an older dishwasher. !! If you want the job wouldn't you do an inspection and give us a bid! It was not a good day for us
Jackie B,
Amarillo, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691531509343