4310 Buffalo Gap Rd Reviews

Cody is ALWAYS very knowledgeable, professional & thorough. He cleans his mess & makes sure we are satisfied before leaving. We appreciate & trust him!

Knowledgeable, very nice and helpful. Thank you Cody!

Richard was very good at explaining everything and introduced us to the warranty plan.

Arrived very timely. Made repairs quickly.

Richard was a great help!

Technician was professional and courteous through the whole process. Repaired the original problem, which was the belt, but there was a miscommunication of an additional issue he was not aware. The heating element was also out, which delayed the repair another week and a half. Came back today and repaired the dryer in about half an hour. Needed to talk to customer about the problem and not rely on home warranty (third party) to fully address the issues. Overall customer service and communication was great.

Good, but it took over a week to repair, due to parts.

The 8-5 window is too long. Should be am or pm.

Cody was the first technician to come look at my washer. He said he thought it was the door lock switch so he ordered it. That turned out NOT to be the issue. So, in the end, I had to have a repair scheduled four times total. The second time, Richard came out and found out that the mother board needed to be replaced. So, he ordered the part and we scheduled a time for him to come replace it. The third time we were told the technician would arrive between 7am and 6pm. We were tracking the technician on the web page, it showed him (Richard) to be 2 stops away for over an hour. Our time slot got close so I got on the chat and was told by whoever I spoke with that they would have him contacted and told to reach out to us. That never happened. The next day, i get an email saying "sorry we missed your appointment, please reschedule". So I did that, that's when Cody came out for the second time. Which would make 4 appointments later, and he replaced the part. Cody is ok, my complaint is with the way they do things. When you get on the chat thing on the website, it only let's you talk to a "bot". There needs to be a function to chat with a real person.

While Richard was friendly and polite, he did not diagnose my problem on the first visit. He said the icemaker had to be replaced and ordered a part. This turned out to be the wrong part. Whether he ordered the wrong part or ordered the right part and we were sent the wrong part, I don’t know. When he returned to install it, he discovered the problem Was a frozen water line which was quickly and easily remedied. This of course raises the question as to why he didn’t diagnose that on the first visit and take care of it then and there. Also, it is inconvenient for the appointment to be sometime within an 11 hour span.