4310 Buffalo Gap Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Georgiana R
Richard was very good at explaining everything and introduced us to the warranty plan.
Linda H
Arrived very timely. Made repairs quickly.
dolores Z
Richard was a great help!
Doug R
Good, but it took over a week to repair, due to parts.
Customer service response - Thank you for your feedback, Doug! We apologize for the delay due to parts, and we're glad to hear you found the service good overall.
Sears Home Services on June 12, 2025
Mike W
The 8-5 window is too long. Should be am or pm.
Customer service response - Thank you for your feedback, Mike. We understand the inconvenience and will take your suggestion into consideration for future scheduling improvements.
Sears Home Services on January 06, 2025
Pam J
In reference to our warranty GE washer repair, our 3rd repair call was a success. The 1st 2 guys ordered parts, and the 3rd guy fixed it. Finally. All 3 service calls were rescheduled at least once by Sears. The 3rd man from A & E Service was very professional, worked quickly, and had it fixed in short order.
Customer service response - We apologize for the rescheduling issues, Pam. We're glad the third technician resolved the problem efficiently and appreciate your patience.
Sears Home Services on May 20, 2025
Sabrina W
Customer service response - Hi Sabrina, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on October 31, 2024
loretta B
Tech was scheduled for an appointment between 6am - 7pm. He did not show and the only contact I had from him was a copy of a receipt for work done. The next day another technician explained why this happened. Your technicians should contact their clients if they aren’t coming. I was very upset and disappointed. Your technicians should communicate with their clients.
Customer service response - We sincerely apologize for the inconvenience and disappointment caused by the lack of communication from our technician. We value your feedback and are committed to improving our communication with clients.
Sears Home Services on June 30, 2024
Brandy C
Customer service response - Hello Brandy, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on June 11, 2024
Trey V
It’s taken 3 weeks and 3 visits from a tech to get us back up and running
Customer service response - We apologize for the trouble you've faced, Trey. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 17, 2024
