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4310 Buffalo Gap Rd Reviews
Read reviews from customers who used our services at 4310 Buffalo Gap Rd
Total reviews
240
Average Rating
4.5/5
Tech was scheduled for an appointment between 6am - 7pm. He did not show and the only contact I had from him was a copy of a receipt for work done. The next day another technician explained why this happened. Your technicians should contact their clients if they aren’t coming. I was very upset and disappointed. Your technicians should communicate with their clients.
loretta B,
Customer service response - We sincerely apologize for the inconvenience and disappointment caused by the lack of communication from our technician. We value your feedback and are committed to improving our communication with clients.
Sears Home Services on 1719793148890
Brandy C,
Customer service response - Hello Brandy, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1718160192898
Unfortunately, I found out the day after the technician left that my dryer that he did preventive maintenance on, that was working when he got there was no longer working the next day. And then when I tried to call to speak with someone to let them know, I had to go through the automated system and schedule another appointment 2 weeks out.
Timothy E,
Customer service response - We apologize for the trouble you've faced, Timothy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785678047825
Does not offer parts to repair craftsman table saw
Eddie G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1771288630346
Richard was very helpful and replaced the parts ordered. The AI that sears uses is horrible. I was not able to find out when the part would arrive. After 4 months we finally received the part. This was after the original repair order was canceled and a new one was created. Each of the repair techs were helpful and professional. The Sears customer service was horrible.
Sabrina C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761700278048
A technician removed some material from the drain and said that it should be working however, after he left, I tried washing clothes and it was not working the fact that he didn’t test it before he left would’ve saved him a second trip
Sylvia P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760576327586
It’s taken 3 weeks and 3 visits from a tech to get us back up and running
Trey V,
Customer service response - We apologize for the trouble you've faced, Trey. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729216780352
He didn’t know what he was working on when he got here. He asked ME what was wrong and where the model/serial number was, checked what I thought it might be, and then said that wasn’t it. Charged me $175 and left. Said if we pull the freezer out in the next 30 days, they can come back and check that, but they can’t do it. (Great, rip out the trim we just got put on that installer never did)….Seems someone could have told me that from the beginning when I called and made the appointment. This freezer hasn’t worked right since installation, which was never completed by Morrison Supply, a whole other story. 2nd time we’ve had someone out to repair a $10k freezer in less than 2 years. Yeah, a 1 year warranty is all you get….
Julie Y,
Customer service response - Thank you for taking the time to bring this to our attention, Julie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1717988679255
The technician, after finding the cooling fan off, and reinstalling it, should have scheduled a revisit to make sure the refrigerator was cooling properly!!! Now it's been 3 weeks, with still no repair!!! Cody however, was the other technician that came to the house, figured out what was wrong, ordered the parts. But the supplier only sent one part, not both parts that he ordered! So now we have to wait another week for repairs, making it a total of four weeks with no refrigerator!!!
Angel G,
They have canceled coming to look at my fridge 3 times over the past 5 weeks. Always cancel the day of, after I've made arrangements to be home. So very frustrating. If they weren't part of my home warranty I would never use them.
Greta I,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776040780758
