4310 Buffalo Gap Rd Reviews

He didn’t know what he was working on when he got here. He asked ME what was wrong and where the model/serial number was, checked what I thought it might be, and then said that wasn’t it. Charged me $175 and left. Said if we pull the freezer out in the next 30 days, they can come back and check that, but they can’t do it. (Great, rip out the trim we just got put on that installer never did)….Seems someone could have told me that from the beginning when I called and made the appointment. This freezer hasn’t worked right since installation, which was never completed by Morrison Supply, a whole other story. 2nd time we’ve had someone out to repair a $10k freezer in less than 2 years. Yeah, a 1 year warranty is all you get….

The technician, after finding the cooling fan off, and reinstalling it, should have scheduled a revisit to make sure the refrigerator was cooling properly!!! Now it's been 3 weeks, with still no repair!!! Cody however, was the other technician that came to the house, figured out what was wrong, ordered the parts. But the supplier only sent one part, not both parts that he ordered! So now we have to wait another week for repairs, making it a total of four weeks with no refrigerator!!!

Terrible service. I had this same guy(Richard) out a year or so back to look at my Stove/Oven. I had to help me figure it out. He told me it was done for. Fast forward to today and here he comes again with the same inexperienced dribble. They owe me $139.64 for this 5 minute diagnosis that he mumbled about. I doubt I will ever see it, as they make sure you can't reach anyone to speak with(anyone human) by phone. I will never use Sears Appliance repair again. They don't deserve 1 star.

Paid over $200 just to have the same problem as we had prior to the service. Tried to recontact, service guy stated we needed to go back through the warranty process. This all seems like a HUGE scam on consumers! Paid to have it repaired, tightened a screw, and nothing has been fixed. Still without a washer...

The 1st time the service tech didn't contact us at all and didn't repair because the unit had to be taken down to service. It was taken down and another service request was put in and scheduled. 2nd service tech, Richard, called and stated he was 48 mins. away. Never called again and no more contact whatsoever. Never arrived and wouldn't respond to my call or text regarding what happened.

My technician did not give me a invalid. I need a invoice to get.my reimbursement.

technician was rude and the issue was not fixed as he would not listen to what we were trying to explain the previous technician that had already come out twice.

Washer was not fixed. Began acting up as soon as technician left

Didn't do anything, said warranty won't allow but didn't offer the option for me to pay the difference like other services. Opened door of appliance, said warranty won't allow and left. Charged 2 service calls for 2 appliances in same location. I wrote 2 reviews, one for each appliance, but only one was posted. Tore up floor covering when jerking out dishwasher Didn't check to see what was binding. Saw broken wire at door latch and said warranty won't allow. Also said wouldn't replace control panel because bugs would just cause it to go bad again. Had not been determined a control panel was needed, the wire must be fixed or wiring harness replaced first. I didn't find any of these exclusions in the warranty.

Technician no called, no showed....but recorded in the service app "he was sorry he missed us". It is impossible to speak to a live person at Sears Home Service. When you do manage to find someone, you end up getting transferred about 5 times just to sit on hold for 30 minutes. I am not sure how other people received the service they did, but that was not my experience.