4310 Buffalo Gap Rd Reviews

The person didn’t find the issue. Left without fixing anything

Terrible service. I had this same guy(Richard) out a year or so back to look at my Stove/Oven. I had to help me figure it out. He told me it was done for. Fast forward to today and here he comes again with the same inexperienced dribble. They owe me $139.64 for this 5 minute diagnosis that he mumbled about. I doubt I will ever see it, as they make sure you can't reach anyone to speak with(anyone human) by phone. I will never use Sears Appliance repair again. They don't deserve 1 star.

Paid over $200 just to have the same problem as we had prior to the service. Tried to recontact, service guy stated we needed to go back through the warranty process. This all seems like a HUGE scam on consumers! Paid to have it repaired, tightened a screw, and nothing has been fixed. Still without a washer...

The 1st time the service tech didn't contact us at all and didn't repair because the unit had to be taken down to service. It was taken down and another service request was put in and scheduled. 2nd service tech, Richard, called and stated he was 48 mins. away. Never called again and no more contact whatsoever. Never arrived and wouldn't respond to my call or text regarding what happened.

My technician did not give me a invalid. I need a invoice to get.my reimbursement.

technician was rude and the issue was not fixed as he would not listen to what we were trying to explain the previous technician that had already come out twice.

Washer was not fixed. Began acting up as soon as technician left

Didn't do anything, said warranty won't allow but didn't offer the option for me to pay the difference like other services. Opened door of appliance, said warranty won't allow and left. Charged 2 service calls for 2 appliances in same location. I wrote 2 reviews, one for each appliance, but only one was posted. Tore up floor covering when jerking out dishwasher Didn't check to see what was binding. Saw broken wire at door latch and said warranty won't allow. Also said wouldn't replace control panel because bugs would just cause it to go bad again. Had not been determined a control panel was needed, the wire must be fixed or wiring harness replaced first. I didn't find any of these exclusions in the warranty.

Technician no called, no showed....but recorded in the service app "he was sorry he missed us". It is impossible to speak to a live person at Sears Home Service. When you do manage to find someone, you end up getting transferred about 5 times just to sit on hold for 30 minutes. I am not sure how other people received the service they did, but that was not my experience.

Quick to dispatch for the diagnosis of our washing machine issue, then once they charged me the FULL repair amount on the spot to come back and do the job later, ZERO follow-up. Tech was a no-call no-show for three separate appointments. Sears repair customer service number is a gigantic auto-attendant that will ALWAYS tell you to go to the website then promptly hang up on you, unless you navigate to sales to schedule a new repair. (The website is always down w/ a 505 error anyway, and even when it's up, all you can do is pick yet another date for your technician to ghost you on.) When talking to a live agent, they either hang up on you, or forward you to another "repair care" department which is just endless hold music. (2 hours last time I tried waiting for a rep to pick up). I was willing to work with Sears if I could get some reassurance that the tech would show up, but ultimately I just wanted a refund for all my time they wasted with us sitting here handwashing laundry, and the multiple evenings I've spent struggling with their useless phone support. The sales rep I spoke with could not even figure out how to forward me to their repair care dept the last time I called, it just kept trying to send me to the dreaded auto-hang-up robot. She finally gave up and said it may just be best to dispute the charges with my credit card company! Bless that rep for at least being honest... hope they don't discipline her for trying to actually be helpful instead of just hanging up on me like the previous 6 or so reps did. Either way, that's exactly what I just did. I have no confidence they will ever honor their end and come out to make the repairs, and with zero recourse through Sears' atrocious support line, the only option is to dispute the credit card charges and find a different vendor to fix our washer. This has been the most infuriating experience I've had with any vendor since Blockbuster charged me a late fee on Titanic. *UPDATE* LOL I went to their Facebook page in a desperate attempt to seek some kind of remedy for this situation, and not only did I receive zero response, I saw tons of posts from people in the exact same boat I'm in. PLEASE, if you are reading this, avoid the nightmare repair purgatory that is Sears. Call a local handyman who actually cares about their reputation.