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530 Donelson Pike Reviews
Read reviews from customers who used our services at 530 Donelson Pike
Total reviews
383
Average Rating
4.5/5
James J,
Customer service response - Thank you for the amazing 5-star review, James! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781901940103
Billy was very informative. But he was unable to access the unit. So I’m waiting on another call or company My air conditioner is not on or working because it is leaking.
Amy W,
Customer service response - Thank you for the amazing 5-star review, Amy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781803943369
Benjamin was very professional and knowledgeable
Paula F,
Customer service response - Thank you for your feedback, Paula! We're glad to hear Benjamin was professional and knowledgeable.
Sears Home Services on 1781797523042
Frances C,
Customer service response - Hi Frances, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1781741979480
A Great Repair Man. Thanks 👌
Coke B,
Customer service response - Thank you for your feedback, Coke Bear! We're glad to hear you had a great experience with our repairman.
Sears Home Services on 1781647272611
He was on time and very polite.
Belinda C,
Customer service response - Thank you for your feedback, Belinda! We're glad to hear the technician was punctual and polite.
Sears Home Services on 1781298337417
The technician was very knowledgeable, efficient and prompt.
Vivian F,
Customer service response - Thank you for your feedback, Vivian! We're glad to hear the technician was knowledgeable, efficient, and prompt.
Sears Home Services on 1781275146117
This rating is strictly for how TERRIBLE YOUR BOT communications are. As a long standing customer, I was reassured of the technician would call when in route. And even though I had many text communications from "Kendall" the BOT - that did not happen. VERY FRUSTRATING. But not issues with the technician whatsoever. He (Ken) was great. GET IT RIGHT SEARS OR GET RID OF AI. Just HATE the impersonal service you're now providing thru BOTS, whether trying to make an appointment, confirm an appointment or trying to bypass to actually speak to a human. Uugh
Mac,
Customer service response - Thank you for your feedback, Mac. We're sorry to hear about your frustration with our communication system, but glad to know Ken provided great service. We'll work on improving our processes.
Sears Home Services on 1781192891024
Very knowledgeable and made the appointment time efficient. Thank you Billy
Natalie T,
Customer service response - Thank you for your feedback, Natalie! We're glad to hear Billy was knowledgeable and made the appointment time efficient.
Sears Home Services on 1780680522452
Very nice, knowledgeable and quick to diagnose the issue
John T,
Customer service response - Thank you for your feedback, John! We're glad to hear the service was nice, knowledgeable, and quick in diagnosing the issue.
Sears Home Services on 1780349494660
