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802-552-4364
530 Donelson Pike Reviews
Read reviews from customers who used our services at 530 Donelson Pike
Total reviews
380
Average Rating
4.5/5
This rating is strictly for how TERRIBLE YOUR BOT communications are. As a long standing customer, I was reassured of the technician would call when in route. And even though I had many text communications from "Kendall" the BOT - that did not happen. VERY FRUSTRATING. But not issues with the technician whatsoever. He (Ken) was great. GET IT RIGHT SEARS OR GET RID OF AI. Just HATE the impersonal service you're now providing thru BOTS, whether trying to make an appointment, confirm an appointment or trying to bypass to actually speak to a human. Uugh
Mac,
Customer service response - Thank you for your feedback, Mac. We're sorry to hear about your frustration with our communication system, but glad to know Ken provided great service. We'll work on improving our processes.
Sears Home Services on 1781192891024
Very knowledgeable and made the appointment time efficient. Thank you Billy
Natalie T,
Customer service response - Thank you for your feedback, Natalie! We're glad to hear Billy was knowledgeable and made the appointment time efficient.
Sears Home Services on 1780680522452
Very nice, knowledgeable and quick to diagnose the issue
John T,
Customer service response - Thank you for your feedback, John! We're glad to hear the service was nice, knowledgeable, and quick in diagnosing the issue.
Sears Home Services on 1780349494660
John and his apprentice, Jamie, were very professional. They quickly diagnosed the problem, had the necessary parts with them, and rapidly fixed the problem. They were careful not to cause any damage, cleaned up everything, and finished in no time. I will ask for them by name next time I have a problem. An awesome job- well done!!!
Robert J,
Customer service response - Thank you for your feedback, Robert! We're glad to hear John and Jamie were professional, efficient, and careful during the repair.
Sears Home Services on 1780344263789
wendalyn J,
Customer service response - Thank you for the amazing 5-star review, Wendalyn! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779988688929
Very knowledgeable and focused on solutions to problems
Michael M,
Customer service response - Thank you for your feedback, Michael! We're glad to hear the service was knowledgeable and solution-focused.
Sears Home Services on 1779308143257
Melanie B,
Customer service response - Thank you for the amazing 5-star review, Melanie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779295794401
Not at this time
Bruce L,
j W,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779139589849
Josh did a great job sharing his expertise with us about our oven. We have a home warranty, and he was sent out to assess the damage
Scott M,
Customer service response - Thank you for your feedback, Scott! We're glad to hear Josh did a great job sharing his expertise about your oven.
Sears Home Services on 1778878444621
