530 Donelson Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Teresa L
Sears came twice to my house to fix the ice maker .. $700 + dollars later it still wasn’t fixed . Then Sears tells me I need a new fridge . I would like to talk to someone other than a machine .
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 14, 2024
anthony H
I am HIGHLY pissed off. I just had to paid $151 service fee to cancel a repair because your technician attempted to charge me $1200 dollars for a dryer repair!! My dryer and washer together are not worrh $1200.. I feel ripped off and I will never use this service again.
Customer service response - Thank you for taking the time to bring this to our attention, anthony. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 21, 2024
Robert W
Sears sent someone without the expertise to work on our kind of furnace/heat pump, despite having been given the manufacturer, the model number and the serial number. Thus, the visit was a complete waste of time. Very frustrating.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 22, 2024
melanie H
Did not fix washer or even look at it because could not find model number.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 11, 2024
William G
I will never again use Sears appliance repair. It was unreasonably expensive and they insisted on coming 2 hours before the time that they had told us earlier that day was the appointment time, which was extremely inconvenient , causing my wife to miss her appointment to get her flu shot because I could not be at home at that time.
