530 Donelson Pike Reviews

My service provider was excellent, got right to the task, was thorough, and explained everything. My appointment process was frustrating: 3 confirmations of my appointment, rearranged my schedule, then 5 minutes before 8 a.m. that day, my appointment was rescheduled for 4 days later, no explanation or apology.

Used Sears Appliance Repair for AC repair. First visit (after a week) resolved nothing, and I had to wait two more weeks for a simple refrigerant fix. AC works now, but the delay left us without cooling during hot weather—very frustrating experience.

Initial service appointment on 5/11 resulted in tech contacting the home warranty company about replacement due to the part no longer being available. Since then, I have received numerous texts about rescheduling the appointment, although my home warranty company was waiting on additional information regarding the appliance and trim kit. I spoke with the home warranty company on 5/13 and provided the information. I continued to received texts/emails requesting me to reschedule the appointment, which I did for 5/19. I received a call from the tech asking if it was ok to come on 5/18, which I agreed to, but the tech realized that he needed to reach out to the home warranty company. The automated scheduling system has made this process complicated and has not accurately reflected next steps beyond my initial appointment. Despite receiving a payment receipt for a repair that hasn't been completed, I'm still unsure if my appliance will be replaced.

Coupon code not honored. Technician arrived at 3:15 p.m. for 8-12 window after no status update from the chatbot since 11:30 a.m. I selected this service because of online coupon code and ease of scheduling. Big mistake because there is no human in the loop to help you get a real time update on arrival or try to apply the coupon code to the technician's bill (even though it was on my appointment confirmation). The technician was very friendly and did not recommend repair since failure was intermittent. Glad for that because there is no recourse if you have a problem with the service. Efficiency of AI is nice, but I'll select a company with a human in the loop next time. UPDATE: The AI response below directs you to a phone number to a chatbot that admits there is no live person available. BUYERS BEWARE You have no recourse if something goes wrong.

Not helpful. Looked for reasons not to fix the dishwasher

Terrible lead up. Sears rescheduled multiple times using Ai. It was awful. Repairman who came was fine. Computer driven process was bad. Bad bad.