530 Donelson Pike Reviews

If I could give zero stars, I would. Avoid Sears Home Services AT ALL COST! This is a total money-grab. I have a relatively new glass cooktop stove that cracked, and I just needed a replacement top. Rather than allowing me to give them the model number over the phone so they could look up to see whether the part was available soon and how much it would cost (saving me both time and money), they required that the technician to come out to my house for $139 to tell me that it would cost several hundred!!! dollars MORE for the repair than it would cost to BUY A WHOLE NEW STOVE (same model) and that I could get a new stove delivered sooner than they could get the part and get back to my house! Mind you, their website says most repairs run $400-700…yet they wanted to charge me more than $1600! All the while, the technician kept trying to get me to sign up for for their extended warranty program until I finally put my foot down and insisted that he stop trying to sell me something I didn’t need or want. And while they advertise they’re locally-operated, when I asked for the contact information of the local office and its manager, he insisted that that was not available and said my only option was to call the totally automated 800 number for the national corporate office. This company uses the long trusted Sears name, yet operates in a way I believe would have the founders of Sears rolling over in their graves.

Weeks later and still no repair has been performed. Multiple incorrect shipments from their warehouse and zero customer support. Would never recommend.

We spent over $1000 to have our oven nrepaired and it is not heating peoperly. Tech scheduled to come tomorrow.

Sears charged $151 for the tech to come out and jiggle the drain pipe of my clothes washer. Obviously, it didn't fix the problem, but they took the money anyway. Skip these greedy corporations and hire local.

Scheduled an appointment to have my dryer looked at because it stopped heating up. They had same day availability and said someone would be out between 8am and 5pm. I waited all day, at 6pm I tried to contact the company. There is no contact information just AI chat bots. I received an automated message the next morning apologizing for the no show with a link to reschedule, the complete absurdity of this company. It's a shame because I used them years ago for a dishwasher repair and the service was great but they have gone down hill. I do not recommend if you actually want service.

Never showed up

The washer still does not work. I was told I could use it if I chose cold water and that is not true. It runs for 19 minutes then quits and beeps. They’ve been here twice. Still no washer.

Justin was the only part of the service that was great! He is knowledgeable and professional and did a phenomenal job. Sears on the other is absolutely awful. Cancelled on me 4 days in a row with no heads up. Even told me one night that although the appointment was from 8-6 and the technician had not shown up he was on his way. Then they cancelled and rescheduled after 7. Asked me to confirm every appointment and then wouldn’t show. You can’t call support and speak with someone just a system saying I can cancel or reschedule. Worst experience EVER and will never use again. Also trying to convince my warranty company to never use them either.

The dishwasher was not repaired and is not working. Please, provide another technician to complete the job. The water connection was working before the technician action and now it is leaking. Technician said that he is not a plumber and can't fix it. Also technician was not able to unscrew the dishwasher from the cabinet and he said he can't do this and advise to reschedule. He also said that somebody else should do it. Completely unprofessional manner. Please, help.

First of all Frank was a great technician who was very professional and knowledgeable. My only comment is that Sears Home Services isn’t even Sears - it’s a name being used and you CANNOT speak to anyone actually working for your company but a call center overseas. VERY frustrating. But Frank was great and not responsible for SHS crappy customer service policies.