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530 Donelson Pike Reviews
Read reviews from customers who used our services at 530 Donelson Pike
Total reviews
380
Average Rating
4.5/5
Scheduled an appointment to have my dryer looked at because it stopped heating up. They had same day availability and said someone would be out between 8am and 5pm. I waited all day, at 6pm I tried to contact the company. There is no contact information just AI chat bots. I received an automated message the next morning apologizing for the no show with a link to reschedule, the complete absurdity of this company. It's a shame because I used them years ago for a dishwasher repair and the service was great but they have gone down hill. I do not recommend if you actually want service.
Sara D,
Customer service response - We apologize for the trouble you've faced, Sara. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735733085681
Never showed up
Rich S,
Customer service response - We apologize for the trouble you've faced, Rich. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735532951823
The washer still does not work. I was told I could use it if I chose cold water and that is not true. It runs for 19 minutes then quits and beeps. They’ve been here twice. Still no washer.
Robin O,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734664108892
Justin was the only part of the service that was great! He is knowledgeable and professional and did a phenomenal job. Sears on the other is absolutely awful. Cancelled on me 4 days in a row with no heads up. Even told me one night that although the appointment was from 8-6 and the technician had not shown up he was on his way. Then they cancelled and rescheduled after 7. Asked me to confirm every appointment and then wouldn’t show. You can’t call support and speak with someone just a system saying I can cancel or reschedule. Worst experience EVER and will never use again. Also trying to convince my warranty company to never use them either.
Jack B,
Customer service response - We apologize for the trouble you've faced, Jack. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726187144937
The dishwasher was not repaired and is not working. Please, provide another technician to complete the job. The water connection was working before the technician action and now it is leaking. Technician said that he is not a plumber and can't fix it. Also technician was not able to unscrew the dishwasher from the cabinet and he said he can't do this and advise to reschedule. He also said that somebody else should do it. Completely unprofessional manner. Please, help.
Ivan A,
Customer service response - We apologize for the trouble you've faced, Ivan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725765916719
First of all Frank was a great technician who was very professional and knowledgeable. My only comment is that Sears Home Services isn’t even Sears - it’s a name being used and you CANNOT speak to anyone actually working for your company but a call center overseas. VERY frustrating. But Frank was great and not responsible for SHS crappy customer service policies.
Frank K,
Customer service response - We apologize for the trouble you've faced, Frank. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725498478819
The second attempt of the technician did NOT repair the continual running of the dishwasher cycle.
Joe T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334107403
They didn't show up. Terrible customer service
Latisha,
Anupam P,
Customer service response - Hi Anupam, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1719791192628
Sears Home Service through Cinch Home Warranty is a total sham. Minimal customer service. 2 missed appointments. Serviceman was a nice guy but only took pictures of the type of unit it was and didn’t take any photos of the actual issue that was wrong with the unit. He told me they would call me back with updates on my unit. It’s been over 90 degrees in Nashville and I’ve been getting jerked around by the customer service team for both companies. How is this company still in business if corporate went bankrupt?
matthew L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474111270
