530 Donelson Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Monica B
Billy was very professional and knew what he was doing and he was the 2nd person that came . The 1st person that came was JEFF and he ordered the wrong part and smelt like alcohol. Maybe that is why he ordered the incorrect part.
Customer service response - Thank you for your review and for highlighting Billy's professionalism and expertise in resolving your appliance issue. We apologize for the previous technician's mistake and any inconvenience caused. We appreciate your feedback and thank you for choosing Sears Appliance Repair.
Sears Home Services on February 05, 2024
Michael G
Customer service response - A big thank you, Michael, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
paula L
Customer service response - Thank you for the 4-star rating, paula! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on July 15, 2024
Elizabeth S
I know they are busy with air condition problems, but I wish they would have taken the time to fix my unit. My problem is just as important as anyone else's.
Customer service response - We apologize for not meeting your expectations and appreciate your patience as we strive to improve. Thank you for bringing this to our attention.
Sears Home Services on June 10, 2024
Bj S
My service provider was excellent, got right to the task, was thorough, and explained everything. My appointment process was frustrating: 3 confirmations of my appointment, rearranged my schedule, then 5 minutes before 8 a.m. that day, my appointment was rescheduled for 4 days later, no explanation or apology.
Customer service response - I'm sorry to hear about your appointment reschedule inconvenience; we truly value your patience and feedback. Thank you for your recognition of our technician's diligence and thoroughness.
Sears Home Services on March 18, 2024
Therese B
ben L
J. L
Ming W
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 13, 2025
Richard B
Technician was very friendly, courteous, and respectful of me and my property, but after waiting for almost 2 weeks to have my refrigerator repaired, the new parts were installed yesterday but it still does not cool properly. I have a return visit scheduled for tomorrow. Please pray for me and keep your fingers crossed. There seems to be a shortage of qualified technicians and the technicians that are on staff can't provide to customer service needed to always ensure that a repair has worked because of the amount of calls that they have to sometimes fulfill. One technician that I encountered told me that he had 9 service calls to fulfill in one day. Hopefully after allowing it to run for 24 hours I can say that my refrigerator has finally been repaired after it has been inoperable for a little over a month. It is extremely difficult to get in contact with anyone of authority with Sears. I have to restock the new refrigerator that I had to purchase because I had to discard a groceries because of the breakdown and could no longer deal with the living condition ad inconvenience. After years of paying the monthly costs, Sears should find a better way to make care of my needs as well as the needs of all of its customers.
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 26, 2024
