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530 Donelson Pike Reviews
Read reviews from customers who used our services at 530 Donelson Pike
Total reviews
380
Average Rating
4.5/5
He was ok but I have a discount of 30.00 dollar discount and he charged me the full price. The lady said 99.00 dollars and I got the text for 149.00. I think this is a trip off. Now we got to to buy a new washer for the price you say. I only need to paid 99 00 dollar not 149.00 Want call you all again.
Carolyn B,
Customer service response - We apologize for the confusion regarding the pricing, Carolyn. Please contact us directly so we can address this issue and assist you further. Thank you for bringing this to our attention.
Sears Home Services on 1750896642188
Catherine M,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1750835686533
paula L,
Customer service response - Thank you for the 4-star rating, paula! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1721049467334
I know they are busy with air condition problems, but I wish they would have taken the time to fix my unit. My problem is just as important as anyone else's.
Elizabeth S,
Customer service response - We apologize for not meeting your expectations and appreciate your patience as we strive to improve. Thank you for bringing this to our attention.
Sears Home Services on 1718066927373
My service provider was excellent, got right to the task, was thorough, and explained everything. My appointment process was frustrating: 3 confirmations of my appointment, rearranged my schedule, then 5 minutes before 8 a.m. that day, my appointment was rescheduled for 4 days later, no explanation or apology.
Bj S,
Customer service response - I'm sorry to hear about your appointment reschedule inconvenience; we truly value your patience and feedback. Thank you for your recognition of our technician's diligence and thoroughness.
Sears Home Services on 1710744606950
Therese B,
ben L,
Used Sears Appliance Repair for AC repair. First visit (after a week) resolved nothing, and I had to wait two more weeks for a simple refrigerant fix. AC works now, but the delay left us without cooling during hot weather—very frustrating experience.
Rajesh K,
Customer service response - We apologize for the delay and inconvenience with your AC repair, Rajesh. Thank you for your feedback, and we're glad the issue is now resolved.
Sears Home Services on 1776522454663
J. L,
Initial service appointment on 5/11 resulted in tech contacting the home warranty company about replacement due to the part no longer being available. Since then, I have received numerous texts about rescheduling the appointment, although my home warranty company was waiting on additional information regarding the appliance and trim kit. I spoke with the home warranty company on 5/13 and provided the information. I continued to received texts/emails requesting me to reschedule the appointment, which I did for 5/19. I received a call from the tech asking if it was ok to come on 5/18, which I agreed to, but the tech realized that he needed to reach out to the home warranty company. The automated scheduling system has made this process complicated and has not accurately reflected next steps beyond my initial appointment. Despite receiving a payment receipt for a repair that hasn't been completed, I'm still unsure if my appliance will be replaced.
Rebekah M,
Customer service response - We apologize for the trouble you've faced, Rebekah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779840686983
