530 Donelson Pike Reviews

Josh was great! Your AI generated interaction is terrible! Your unilateral rescheduling of appointments is ridiculous. I’m the customer and I’m tired of companies like yours continuing to shift work and delegate work to me. Now I’ll answer questions below with this in mind, my time is worth something and spending an inordinate amount of time on phone trying to get help costs!

Worst experience with any service ever. Asked us to prepay for labor and parts, parts arrived, but scheduled repair twice and technician never showed up. Couldn’t even get in contact with a real person to talk to. Still can’t find anyone to contact for this issue, scheduled several appointments and still no tech to fix our fridge. Will never ever work with sears again. ADDITION: AS PREVIOUSLY STATED BE PREPARED TO NEVER BE ABLE TO REACH AN ACTUAL LIVE PERSON. THE PHONE NUMBER THEY PROVIDED IN THEIR RESPONSE IS ALWAYS AI AND CAN NEVER CONNECT TO AN ACTUAL LIVE PERSON TO TALK TO TO RESOLVE ISSUE. 4 APPOINTMENTS LATER AND STILL NO ONE HAS SHOWN UP TO FIX OUR FRIDGE. WE HAVE BEEN 2 months with NO FRIDGE AND AT THIS POINT WE ARE JUST TO GOING TO FILE A CHARGE BACK WITH OUR CREDIT CARD COMPANY SINCE THEY CHARGE BEFORE THEY EVEN SERVICE! NO WONDER THEY ARE GOING OUT OF BUSINESS!

We have recently had a horrible experience with sears appliance repair. We recently spent over $800 to fix a control board issue on our refrigerator. Within two days the appliance has stopped working, we have lost all of our food, and can’t even get in touch with a customer service agent to fix the problem. Please make this right!

Terrible service. Technician arrived, turned the burners on and off, and told me to call the gas company. Then spent more time trying to push a home warranty on me then he did diagnosing the issue. I explained we had already had the gas company check the pressure . I called a second appliance repair company, who arrived and diagnosed the issue, and adjusted the regulator lock out in 10 minutes. Charged me less to fix the issue than Sears to do basically nothing.

Technician arrived almost 3 hours late from scheduled appointment window time. Then he proceeded to partially diagnose problem and did not have the parts to fix the diagnosed problem, stating he wouldn't have the parts for 4 days. I paid the diagnosis fee ($129) as I had no choice, then I ordered the parts he mentioned myself and got them the next day. Unfortunately, it was misdiagnosed. Then I found that speaking to a human at this place of business about a refund or dissatisfaction is impossible as they are an AI only company when it comes to customer service. Unbelievable. I would not use this company again and do not recommend anyone else use them either. IF you have time and money to spare, maybe go ahead, but I don't.

Worst repair experience ever. My microwave was showing an error code, the tech just showed up, googled the error code and showed me his phone and was like "your key is shorted." Then tried to sell me into sears warranty. Didnt troubleshoot the unit or fix the issue. Then i tried to call customer service to say i dont believe i should pay for a repair fee, and they are 100% ai bots.

Worst experience in appliance repair. Will never use Sears again.

Technician did not show up for the third time.

Terrible experience. The technician didn’t even know how to work his volt meter and tried to convince me that half of the outlets in my house didn’t work. He then told me I needed to call an electrician instead of looking at the appliance. I had to take my hairdryer and plug it into the outlets to prove that it my outlets were working. I then had to plug the oven in and turn it on myself to show him that it did in fact have power. He then without checking anything informed me that it was the control panel and that I would need to pay $700 to fix it, on an oven that is only worth $600 to replace. I asked if he could look at the panel and do any diagnostic to make sure that was actually the problem. He said he didn’t do that. I declined the estimate. He the sent me several text messages threatening to send me to collections because I said I wanted to talk to someone in customer service before paying the bill. When I finally got ahold of a live agent in customer service (the number the owner keeps posting on these reviews is not for a live agent) they were not helpful and did not have any answers. Do not use this company!

Did not expect bad service and bad customer care. Called a tech expert to assist with leaking fridge. We had a plumber tell us that the leak might be coming from the leaky valve. We shared this with the expert and that’s what the tech decided to focus on. When I do call an expert to assist me an issue, I do expect thorough inspection since I am paying for the initial evaluation and not just base the evaluation one aspect of information shared. Our fridge is still leaking and we paid over 600+ for something that’s not even fixed. The tech wasn’t pleasant through the initial evaluation service till he knew he was getting paid (we just requested him to share his evaluation results with the company since that’s what home warranty company needs). We paid some portion of this repair via home warranty and tech didn’t seem happy about that either. Overall, would not recommend this place.