530 Donelson Pike Reviews

Worst experience in appliance repair. Will never use Sears again.

Technician did not show up for the third time.

Terrible experience. The technician didn’t even know how to work his volt meter and tried to convince me that half of the outlets in my house didn’t work. He then told me I needed to call an electrician instead of looking at the appliance. I had to take my hairdryer and plug it into the outlets to prove that it my outlets were working. I then had to plug the oven in and turn it on myself to show him that it did in fact have power. He then without checking anything informed me that it was the control panel and that I would need to pay $700 to fix it, on an oven that is only worth $600 to replace. I asked if he could look at the panel and do any diagnostic to make sure that was actually the problem. He said he didn’t do that. I declined the estimate. He the sent me several text messages threatening to send me to collections because I said I wanted to talk to someone in customer service before paying the bill. When I finally got ahold of a live agent in customer service (the number the owner keeps posting on these reviews is not for a live agent) they were not helpful and did not have any answers. Do not use this company!

Did not expect bad service and bad customer care. Called a tech expert to assist with leaking fridge. We had a plumber tell us that the leak might be coming from the leaky valve. We shared this with the expert and that’s what the tech decided to focus on. When I do call an expert to assist me an issue, I do expect thorough inspection since I am paying for the initial evaluation and not just base the evaluation one aspect of information shared. Our fridge is still leaking and we paid over 600+ for something that’s not even fixed. The tech wasn’t pleasant through the initial evaluation service till he knew he was getting paid (we just requested him to share his evaluation results with the company since that’s what home warranty company needs). We paid some portion of this repair via home warranty and tech didn’t seem happy about that either. Overall, would not recommend this place.

DO NOT USE THIS COMPANY. I agree with the last reviewer. If I could give 0 stars I would. Worst customer service I have ever experienced. Calling this "local" number routes you to an automated system, then an AI scheduler. No humans. When we started nearing the end of our four hour window with no word from anyone, I had to call back repeatedly for "updates" which claimed our technician would arrive an hour after the window. When that time came and went, my final call informed me my appointment was in the past and I needed to reschedule. Two hours after the end of the window, after 7 pm, he showed up and said he had called. I learned that somehow the auto system had a digit in my phone number wrong, although every time I called for an update the system looked up my service call by my phone number. He spent a couple of minutes looking at the washing machine and had his "estimate" on his phone. He asked me to sign for the estimate, acknowledging that I received it when I had never seen it. Then, I tried to pay the service fee and he claimed he could not process my credit card and tried to get me to scan a QR code. When I saw the estimate in my email later, it appeared to be for another home as we don't have a front loader washing machine. AVOID THIS COMPANY!

I wish there was an option for zero stars! Waited 3/4 of the day just for them to reschedule for 2 more weeks out!!! If this was not going through my home warranty company I would not be using them. Go anywhere else if you can. Horrible company all automated no customer service. Terrible!

If I could give zero stars, I would. Avoid Sears Home Services AT ALL COST! This is a total money-grab. I have a relatively new glass cooktop stove that cracked, and I just needed a replacement top. Rather than allowing me to give them the model number over the phone so they could look up to see whether the part was available soon and how much it would cost (saving me both time and money), they required that the technician to come out to my house for $139 to tell me that it would cost several hundred!!! dollars MORE for the repair than it would cost to BUY A WHOLE NEW STOVE (same model) and that I could get a new stove delivered sooner than they could get the part and get back to my house! Mind you, their website says most repairs run $400-700…yet they wanted to charge me more than $1600! All the while, the technician kept trying to get me to sign up for for their extended warranty program until I finally put my foot down and insisted that he stop trying to sell me something I didn’t need or want. And while they advertise they’re locally-operated, when I asked for the contact information of the local office and its manager, he insisted that that was not available and said my only option was to call the totally automated 800 number for the national corporate office. This company uses the long trusted Sears name, yet operates in a way I believe would have the founders of Sears rolling over in their graves.

Weeks later and still no repair has been performed. Multiple incorrect shipments from their warehouse and zero customer support. Would never recommend.

We spent over $1000 to have our oven nrepaired and it is not heating peoperly. Tech scheduled to come tomorrow.

Sears charged $151 for the tech to come out and jiggle the drain pipe of my clothes washer. Obviously, it didn't fix the problem, but they took the money anyway. Skip these greedy corporations and hire local.