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530 Donelson Pike Reviews
Read reviews from customers who used our services at 530 Donelson Pike
Total reviews
380
Average Rating
4.5/5
Technician was unprofessional and walked out before finishing the repair and never came back.
John S,
Customer service response - Thank you for taking the time to bring this to our attention, John. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719283468906
Never showed up. Got a call today after 2 months to come replace a part. I had to pay someone to come install the part. Tried to reach the company for a week after they no showed for 5 straight days. Not blaming the technician, but i do place the blame on the schedulers who kept telling me they would show the next day.
Patrick T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718066429923
IF WE COULD GIVE THIS AGENCY A ZERO STAR "0" WE WOULD. We had an appt scheduled between the hours of 8am - 12noon on June 5th for the technicians to finish replacing a part and the technician NEVER SHOWED UP, CALLED OR MESSAGED US. We tried calling the agency and all we got was voice automation over and over again. Finally, after calling 6 different numbers we spoke with someone at a call center who was of NO HELP AT ALL. After being told we would be contacted by a technician within the hour THAT NEVER HAPPENED EITHER AFTER 2 more hours of waiting to hear from them. We called back again and was on hold for over an hour then they tried to reschedule us for 5 days later. We sat home from work for a whole day for this poor unprofessional nonsense. DO NOT HIRE THIS COMPANY FOR ANY OF YOUR APPLIANCE REPAIR.
Tonya C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638216599
The worst service ever they took my $85 Choice home warranty fee, said they would be back the next day to check the AC, technician never showed up for the appointment. Then rescheduled the appointment with a new technician never showed up for the next appointment never called, text, or communicated about being a no show. He rescheduled a early morning appointment the next day between 8-3, showed up at 7:30pm, I was not home then there was not enough time or daylight left to repair the AC UNIT. TOTALLY disgusted I called Choice Home warranty told them of all this and they immediately cancelled our Sears Home Repair and reassigned it to another HVAC company to take over because of Sears being unreliable in completing this job. Also there is no way to communicate with customer service with a live person only by text and they don't respond. I can't believe you want me to share my experience with you,I would give you zero stars if I could.
Paul H,
Customer service response - Thank you for taking the time to bring this to our attention, Paul. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1715224483360
Sears came twice to my house to fix the ice maker .. $700 + dollars later it still wasn’t fixed . Then Sears tells me I need a new fridge . I would like to talk to someone other than a machine .
Teresa L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1713085969979
I am HIGHLY pissed off. I just had to paid $151 service fee to cancel a repair because your technician attempted to charge me $1200 dollars for a dryer repair!! My dryer and washer together are not worrh $1200.. I feel ripped off and I will never use this service again.
anthony H,
Customer service response - Thank you for taking the time to bring this to our attention, anthony. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711075027466
Sears sent someone without the expertise to work on our kind of furnace/heat pump, despite having been given the manufacturer, the model number and the serial number. Thus, the visit was a complete waste of time. Very frustrating.
Robert W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705911832650
Did not fix washer or even look at it because could not find model number.
melanie H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705036603400
I will never again use Sears appliance repair. It was unreasonably expensive and they insisted on coming 2 hours before the time that they had told us earlier that day was the appointment time, which was extremely inconvenient , causing my wife to miss her appointment to get her flu shot because I could not be at home at that time.
William G,
